UnitedHealth
unitedhealthgroup.com ↗In their words
“You know, we're making it easier for all those that we serve, providers, clients, and members, to interact with us. In our pharmacies, record high NPS in our home delivery pharmacy. Our 90% NPS for for the patients that we serve.”
“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”
“We assess our progress toward enhancing customer experiences using the Net Promoter System (NPS), which holistically measures the experiences we deliver to our customers, including how likely a person is to recommend our Company to others.”
Disclosed NPS over time
Every Net Promoter Score UnitedHealth has published, by date.
NPS disclosures (5)
UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.
We assess our progress toward enhancing customer experiences using the Net Promoter System (NPS), which holistically measures the experiences we deliver to our customers, including how likely a person is to recommend our Company to others.
We have a strong and consistently improving member NPS.
You know, we're making it easier for all those that we serve, providers, clients, and members, to interact with us. In our pharmacies, record high NPS in our home delivery pharmacy. Our 90% NPS for for the patients that we serve.
As a point of reference, our 2026 CMS Star Rating projections show 80% of Optum at home members and 4+ Star plans and nearly 100% of our I-SNP members and 4-plus Star plans. Evidence of our quality of care is underscored by a strong NPS of 90 at our highest performing facilities.
Retention disclosures (1)
UnitedHealthcare CEO discusses customer retention focus and CRC project to address customer frustrations.
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.