Upland Software
uplandsoftware.com ↗In their words
“Our focus on enabling our customers' success is a key reason our annual net dollar retention rate was 96% as of December 31, 2025.”
“Our commitment to customer success has enabled us to expand our footprint within customer organizations and facilitate the ongoing adoption of our enterprise software applications. We utilize NPS methodology to track our progress and drive continuous improvement.”
NPS disclosures (1)
Our commitment to customer success has enabled us to expand our footprint within customer organizations and facilitate the ongoing adoption of our enterprise software applications. We utilize NPS methodology to track our progress and drive continuous improvement.
Retention disclosures (1)
Net revenue retention: 96% (December 31, 2025) — “Our focus on enabling our customers' success is a key reason our annual net dollar retention rate was 96% as of December 31, 2025.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.