UWM Holdings Corp
uwmholdings.com ↗In their words
“We maintained turn times, SLAs, world-class Net Promoter Scores and our submission to critical close times actually got even faster from 12 days to 11 days, which are like record-breaking numbers.”
“We d elivered this speed while receiving a n 87.5% a verage monthly client Net Promoter Score ("NPS") for the year ended December 31, 2025, as well as an 87% average monthly client NPS for the past five years.”
“UWM's broker strategy and AI initiatives are expected to improve borrower retention and reduce costs.”
Disclosed NPS over time
Every Net Promoter Score UWM Holdings Corp has published, by date.
NPS disclosures (5)
Additionally, our service levels remain unrivaled, represented by our 2025 average Client Net Promoter Score of +87.5%. ~35,000 15 days +87.5 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score … > 2026 … TO CORPORATE RESPONSIBILITY Importance of Company Culture United Wholesale…
3 3 Overall mortgage lender in the U.S. since 2022 #1 Wholesale mortgage lender in the U.S. since 2015 #1 #1 42.5% 4Q25 Purchase Production $18.9B Net Promoter Score FY 2025 +87.5 4Q25 Adjusted EBITDA Servicing UPB as of Dec.
We d elivered this speed while receiving a n 87.5% a verage monthly client Net Promoter Score ("NPS") for the year ended December 31, 2025, as well as an 87% average monthly client NPS for the past five years.
…(Transfer Completed) Q3 … Overall mortgage lender in the U.S. since 2022 #1 Wholesale mortgage lender in the U.S. since 2015 #1 #1 42.5% 3Q25 Purchase Production $25.2B Net Promoter Score 3Q25 +88.7 3Q25 Adjusted EBITDA Servicing UPB as of September 30, 2025 $216B 3Q25 Loan Production Purchase mortgage lender in the U.S. since 2022 Wholesale market share2 6…
We maintained turn times, SLAs, world-class Net Promoter Scores and our submission to critical close times actually got even faster from 12 days to 11 days, which are like record-breaking numbers.
Retention disclosures (1)
UWM's broker strategy and AI initiatives are expected to improve borrower retention and reduce costs.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.