Uxin Ltd
uxin.com ↗In their words
“Uxin Limited maintains a Net Promoter Score of 68, among the highest in its industry, according to management.”
“Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by decreasing prices.”
“Uxin Ltd reported an NPS of 68 in Q2 2026, continuing to rank among the highest in the industry.”
Disclosed NPS over time
Every Net Promoter Score Uxin Ltd has published, by date.
NPS disclosures (11)
Uxin Limited maintains a Net Promoter Score of 68, among the highest in its industry, according to management.
Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by decreasing prices.
Uxin Ltd reported an NPS of 68 in Q2 2026, continuing to rank among the highest in the industry.
Uxin maintained Net Promoter Score of 65 or above for the ninth consecutive quarter, demonstrating industry-leading customer satisfaction.
Our inventory turnover days for vehicles available for sale remained stable at approximately 30 days, gross margin stayed stable, and our net promoter score (NPS) further improved to 68, and customer satisfaction and brand reputation remain at industry-leading levels.” Mr.
Uxin reported stable net promoter score performance in Q1 2026 alongside stable inventory turnover and gross margin.
We have significantly improved our average NPS per year from 31 for the fiscal year 2021 to 61 for the fiscal year 2024, and to 65 for the nine months ended December 31, 2024 and further to 66 for the fiscal year ended December 31, 2025.
Uxin's Net Promoter Score reached 65, its highest result to date, after maintaining about 60 for nine consecutive quarters.
Through our in-store service, vehicle display and experience design, customers can enjoy a professional, transparent, and trustworthy retail experience at our superstores. Our Net Promoter Score has reached 67, and customer satisfaction and brand reputation remain at industry-leading levels.
Uxin reported a Net Promoter Score of 67 for Q4 2025, sustaining a level of 65 or above for six consecutive quarters.
Our inventory turnover remained around 30 days, and our net promoter score (NPS) improved to 67, sustaining an industry-leading level of 65 or above for six straight quarters. Our data-driven pricing system and superior retail experience continue to drive strong performance across our new superstores.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.