In their words
“I don't know whether it's necessarily going to have an impact this year on conversion. But, obviously, to the extent that we can improve our guest experience scores and net promoter scores within ski school, then we expect to see that actually come back certainly in follow-up visits or in next season.”
NPS disclosures (1)
I don't know whether it's necessarily going to have an impact this year on conversion. But, obviously, to the extent that we can improve our guest experience scores and net promoter scores within ski school, then we expect to see that actually come back certainly in follow-up visits or in next season.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.