Valvoline
valvoline.com ↗In their words
“Customer demand for our non-discretionary services remains, and we are not seeing signs of trade down or deferral. Our customers continue to tell us they are delighted by our quick, easy, trusted service and are giving us a 4.7-star rating across our network and NPS scores over 80%.”
“Valvoline management believes the company has a top-tier Net Promoter Score of 80, noted in investment analysis.”
“Assets and Capabilities 18 Strong Brand >80% Brand Awareness 84% of Customers are Repeat Visitors Enabled by Differentiated Assets and Capabilities 19 Scalable Playbook 4.7 Out of Five Stars Customer Rating >80% Post-Service Net Promoter ScoreSM Strong Brand >80% Brand Awareness 84% of Customers are Repeat Visitors Enabled by Differentiated Assets and Capabilities…”
Disclosed NPS over time
Every Net Promoter Score Valvoline has published, by date.
NPS disclosures (4)
Valvoline management believes the company has a top-tier Net Promoter Score of 80, noted in investment analysis.
Valvoline maintains net promoter scores above 80%, reflecting strong customer satisfaction across its network.
Customer demand for our non-discretionary services remains, and we are not seeing signs of trade down or deferral. Our customers continue to tell us they are delighted by our quick, easy, trusted service and are giving us a 4.7-star rating across our network and NPS scores over 80%.
Assets and Capabilities 18 Strong Brand >80% Brand Awareness 84% of Customers are Repeat Visitors Enabled by Differentiated Assets and Capabilities 19 Scalable Playbook 4.7 Out of Five Stars Customer Rating >80% Post-Service Net Promoter ScoreSM Strong Brand >80% Brand Awareness 84% of Customers are Repeat Visitors Enabled by Differentiated Assets and Capabilities…
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.