Vertex Pharmaceuticals Incorporated
vertex.com ↗In their words
“Vertex maintains robust net revenue retention of 105% and gross retention of 95%, demonstrating resilience in its tax automation niche.”
“Vertex maintained gross revenue retention of 95% in Q2 2026.”
“Vertex reported a Net Revenue Retention rate of 105%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Vertex Pharmaceuticals Incorporated has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (11)
Vertex maintains robust net revenue retention of 105% and gross retention of 95%, demonstrating resilience in its tax automation niche.
Vertex maintained gross revenue retention of 95% in Q2 2026.
Vertex reported a Net Revenue Retention rate of 105%.
Vertex reported a net revenue retention rate of 105% in Q1 2026, down 4 percentage points from 109% year-over-year.
Vertex reported a decline in net revenue retention, though strong sales and free cash flow growth offset the metric's weakness in Q1 2026.
Vertex Q1 beat and raised guidance with gross revenue retention stable at 95% and net revenue retention held steady.
Vertex reported Q1 2026 net revenue retention (NRR) of 105%, down from 109% a year prior, with gross revenue retention of 95%.
Gross revenue retention: 95% (Q1 2026) — “Gross Revenue Retention Rate 95% as of March 31, 2026 and 95% as of March 31, 2025.”
Net revenue retention: 105% (Q4 2025) — “Net Revenue Retention ("NRR") was 105%, compared to 109% at December 31, 2024.”
Gross revenue retention: 94% (Q4 2025) — “Gross Revenue Retention ("GRR") was 94%, compared to 95% at both December 31, 2024.”
Net revenue retention (direct customers): 107% (Q3 2025) — “Net Revenue Retention ("NRR") was 107%, compared to 111% at September 30, 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.