Very Group
very.co.uk ↗In their words
“UK's Very Group reports record NPS of 43.9 in FY26, up 1.6 points year-on-year, following customer experience improvements.”
“The Very Group reports improved customer satisfaction with highest-ever Net Promoter Score of 43.9, an increase of 1.6 points, as home sales soar.”
“Very Group continued investment in customer proposition, expanding brands and delivery options.”
NPS disclosures (4)
Very Group continued investment in customer proposition, expanding brands and delivery options.
UK's Very Group reports record NPS of 43.9 in FY26, up 1.6 points year-on-year, following customer experience improvements.
The Very Group reports improved customer satisfaction with highest-ever Net Promoter Score of 43.9, an increase of 1.6 points, as home sales soar.
Very reported improved customer satisfaction with its Net Promoter Score rising 1.6 points year-over-year despite declining fashion and sports sales.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.