Visa
visa.com ↗In their words
“Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.”
“Visa's Net Promoter Score held at 76 for the third straight year, signaling sustained client satisfaction.”
“Visa achieved a Global Net Promoter Score or NPS of 76, up 3 points from last year.”
Disclosed NPS over time
Every Net Promoter Score Visa has published, by date.
NPS disclosures (5)
Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.
Visa's Net Promoter Score held at 76 for the third straight year, signaling sustained client satisfaction.
Visa highlighted its consistent Net Promoter Score as evidence of client trust and confidence in Q3 2026.
Visa achieved a Global Net Promoter Score or NPS of 76, up 3 points from last year.
Net Income Growth – VIP adjusted of 11.5%, exceeding the annual goal of 8.2% EPS Growth EPS Growth – VIP adjusted of 15.1%, exceeding the annual goal of 12.2% Net Promoter Score Net Promoter Score of 76, meeting the annual goal of maintaining or improving year-over-year Payments Transactions Growth Payments Transactions Growth VIP adjusted of 9.3%, falling below the annual…
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.