Vodafone
vodafone.com ↗In their words
“Vodafone reported improved Net Promoter Score and more than 60 percent improvement in AI agent helpfulness rating.”
“Vodafone's Spain B2B deployment produced a 27% uplift in Net Promoter Score and 36% reduction in churn.”
“Together, these priorities underpin our improved performance and provide Vodafone with strong foundations for future growth. We have made a good start to FY27, including the following: - Customers: After focusing on growing net promoter scores (NPS) through detractors reduction, the strong positions achieved in most of our markets are now allowing us to focus on growing promoters.”
NPS disclosures (9)
Vodafone reported improved Net Promoter Score and more than 60 percent improvement in AI agent helpfulness rating.
Vodafone's Spain B2B deployment produced a 27% uplift in Net Promoter Score and 36% reduction in churn.
Together, these priorities underpin our improved performance and provide Vodafone with strong foundations for future growth. We have made a good start to FY27, including the following: - Customers: After focusing on growing net promoter scores (NPS) through detractors reduction, the strong positions achieved in most of our markets are now allowing us to focus on growing promoters.
Vodafone focused on growing net promoter scores through detractor reduction in Q1 FY27.
TPG claimed Vodafone's Net Promoter Score beat Optus and Telstra each month over the past year.
In regards to the annual bonus, we delivered good outturns across our Customers and Growth measures. Our achievement levels for adjusted free cash flow, service revenue, and NPS were particularly strong, and we reported above target performance for EBIT, churn, and revenue market share.
Vodafone reported consistent quarter-on-quarter improvements in Net Promoter Scores, with Germany showing gains.
Customers using our Vodapay super-app continued to grow, with good demand for our insurance, payments and lending marketplace services. In Egypt, we added 423,000 mobile contract customers and 3.3 million prepaid customers, supported by our market-leading customer experience and NPS leadership.
Operational actions We continue to invest in our network, customer experience, brand and in Business digital services. Our Net Promoter Score on our cable network continued to improve and is now at its highest-ever level, and we have once again been recognised as a leader in independent network tests results.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.