WaFd
wafd.com ↗In their words
“Our loan and deposit pipelines are robust with $3 billion of loans, a 5% increase from the June quarter, and $240 million of deposits in our pipeline, a 6% decline from the June quarter. Our net promoter score remains in the top quartile of all banks at a 55.”
“Management, insurance, business banking, SBA and treasury management Accelerating transition toward commercially-focused bank through runoff of legacy residential mortgage exposure Investments in customer service, usability and technology translate into “excellent” Net Promoter Scores(1) (58 versus peer median of 8) Key opportunities: Build further scale in Florida, Texas and…”
Disclosed NPS over time
Every Net Promoter Score WaFd has published, by date.
NPS disclosures (6)
Our loan and deposit pipelines are robust with $3 billion of loans, a 5% increase from the June quarter, and $240 million of deposits in our pipeline, a 6% decline from the June quarter. Our net promoter score remains in the top quartile of all banks at a 55.
…management, insurance, business banking, SBA and treasury management Accelerating transition toward commercially-focused bank through runoff of legacy residential mortgage exposure Investments in customer service, usability and technology translate into “excellent” Net Promoter Scores(1) (58 versus peer median of 8) Key opportunities: Build further scale in Florida, Texas and…
Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter Score … Financial Services Banking Benchmarks A Score of 70 or higher is considered world class.
Net Promoter Score Approaching World Class 7 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter Score … Financial Services Banking Benchmarks A Score of 70 or higher is considered world class.
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter Score … Financial Services Banking Benchmarks A Score of 70 or higher is considered world class.
Net Promoter Score Approaching World Class 8 Our investments in customer service, usability and technology are translating into high customer satisfaction levels Source: CustomerGauge.com and Comparably.com WaFdaa Net Promoter Score 1Peer Net Promoter Score … Financial Services Banking Benchmarks A Score of 70 or higher is considered world class.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.