Waitrose
waitrose.com ↗In their words
“Waitrose reported a 20-point increase in Net Promoter Score for its loyalty offering, indicating stronger customer engagement.”
“Waitrose reports that customer satisfaction and net promoter score have continued to improve.”
“Waitrose continues to expand its customer base, increase customer satisfaction and build brand loyalty, demonstrated by a 6% year-on-year increase in myWaitrose membership and a 10-point jump in Net Promoter Score.”
NPS disclosures (3)
Waitrose reported a 20-point increase in Net Promoter Score for its loyalty offering, indicating stronger customer engagement.
Waitrose reports that customer satisfaction and net promoter score have continued to improve.
Waitrose continues to expand its customer base, increase customer satisfaction and build brand loyalty, demonstrated by a 6% year-on-year increase in myWaitrose membership and a 10-point jump in Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.