Walmart
walmart.com ↗In their words
“So providing this flexibility to our members is really important. The second thing is our NPS levels on total delivery and shipping are the highest we've seen. That's highly correlated to speed and accuracy.”
“Walmart+ membership revenue rose 17% globally; company does not disclose Walmart+ renewal rate or churn metrics.”
“Walmart reports record first quarter membership growth reflecting customer retention and loyalty strength.”
NPS disclosures (1)
So providing this flexibility to our members is really important. The second thing is our NPS levels on total delivery and shipping are the highest we've seen. That's highly correlated to speed and accuracy.
Retention disclosures (2)
Walmart+ membership revenue rose 17% globally; company does not disclose Walmart+ renewal rate or churn metrics.
Walmart reports record first quarter membership growth reflecting customer retention and loyalty strength.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.