Warby Parker
warbyparker.com ↗In their words
“And so once someone experiences Warby Parker, they tend to come back and they tend to tell other people about it. So our NPS continues to be far above the rest of the category. And the repeat purchasing behavior continues to be strong and consistent.”
“Warby Parker reported net promoter scores among the highest levels achieved at Goldman Sachs conference.”
“In addition, our Compensation Committee evaluates the Company’s performance against metrics relating to key stakeholders, which in 2025 included the customer, determined based on a net promoter score; the team, determined based on employee engagement index; and do-good, determined based on glasses distributed through the Company’s Buy a Pair, Give a Pair program, which,…”
NPS disclosures (4)
Warby Parker reported net promoter scores among the highest levels achieved at Goldman Sachs conference.
And so once someone experiences Warby Parker, they tend to come back and they tend to tell other people about it. So our NPS continues to be far above the rest of the category. And the repeat purchasing behavior continues to be strong and consistent.
In addition, our Compensation Committee evaluates the Company’s performance against metrics relating to key stakeholders, which in 2025 included the customer, determined based on a net promoter score; the team, determined based on employee engagement index; and do-good, determined based on glasses distributed through the Company’s Buy a Pair, Give a Pair program, which,…
Our commitment to service, convenience and exceptional value has deepened customer relationships and strengthened brand loyalty. As a result, we have maintained an industry-leading Net Promoter Score (“NPS”) and observed consistent revenue retention across cohorts, with approximately 50% retention over 24 months and over 100% over 48 months.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.