Waste Management, Inc.
wm.com ↗In their words
“We've talked about churn being in and around that 10% range, and we're still bouncing around in that range”
“Two is the quality of the customer service, the quality of the customer service, our on-time delivery, all of that is strong. That's really supported by a best-in-class Net Promoter Score for that part of the business.”
NPS disclosures (1)
Two is the quality of the customer service, the quality of the customer service, our on-time delivery, all of that is strong. That's really supported by a best-in-class Net Promoter Score for that part of the business.
Retention disclosures (1)
Churn: 10% (Q4 2025) — “we've talked about churn being in and around that 10% range, and we're still bouncing around in that range”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.