Wayfair
wayfair.com ↗In their words
“Wayfair's expansion of Wayfair Rewards across the US, Canada, and UK is expected to drive repeat purchases and customer retention.”
“Wayfair highlighted that verified items drive 20% higher Net Promoter Scores and improved repeat purchases.”
NPS disclosures (1)
Wayfair highlighted that verified items drive 20% higher Net Promoter Scores and improved repeat purchases.
Retention disclosures (1)
Wayfair's expansion of Wayfair Rewards across the US, Canada, and UK is expected to drive repeat purchases and customer retention.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.