Waystar
waystar.com ↗In their words
“Win rates improved beyond our historical average of more than 80%, reflecting sustained competitive momentum and clear provider preference for Waystar Holding Corp.'s cyber-secure unified platform. We delivered a 112% net revenue retention with 97% gross revenue retention and a net promoter score above 70.”
“Our 97% gross revenue retention proves it”
“Waystar Holding Corp. reported a net revenue retention rate of 108% in Q2 2026.”
Disclosed NPS over time
Every Net Promoter Score Waystar has published, by date.
NPS disclosures (4)
…gular operating updates and formal quarterly reports by management to the Chief Executive Officer and the Board, including in executive session. 2025 Management by Objectives Gross Margin Client Sat Gross Attrition Regrettable Turnover Pricing Platform stability - uptime Solution Adoption Revenue Attainment Product quality - defect res.
Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.
The Waystar brand is synonymous with quality, reliability, robust analytics, exceptional customer service, and a deep and interconnected network. This strength is evidenced by our high NPS of 74 and #1 ranking among competitors for the percentage of clients indicating the highest level of satisfaction with our services, based on a third-party survey commissioned by us in 2023.
Win rates improved beyond our historical average of more than 80%, reflecting sustained competitive momentum and clear provider preference for Waystar Holding Corp.'s cyber-secure unified platform. We delivered a 112% net revenue retention with 97% gross revenue retention and a net promoter score above 70.
Retention over time
Retention figures Waystar has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (25)
Waystar Holding Corp. reported a net revenue retention rate of 108% in Q2 2026.
Waystar Holding Corp. reported a Net Revenue Retention Rate of 110.5% over the prior 12 months in its 10-Q filing.
Waystar Holding reported a net revenue retention rate of 108%, demonstrating a stable recurring revenue base.
Waystar reported 108% net revenue retention, reflecting stable recurring revenue, strong client expansion, and successful upselling.
Waystar management guidance emphasizes net revenue retention as important underpinning to revenue and EBITDA guidance.
Waystar reported a net revenue retention rate of 112% in Q4 2025 with 1,391 clients contributing to revenue.
Waystar reported net revenue retention holding firm at 113% in Q3 2025, with management raising guidance.
Waystar reaffirmed guidance with net revenue retention of 108%-110% and approximately 70% EBITDA-to-free cash flow conversion.
Waystar reported Net Revenue Retention of 108% in Q2 2026, within its historical 108-110% range.
KeyBanc reiterates Waystar rating on solid results but notes concerns about decelerating net revenue retention.
Waystar reported net revenue retention of 108%, staying within the 108% to 110% long-run range, showing existing customers spending more.
Waystar reported net revenue retention (NRR) of 108% in Q2 2026, at the low end of its historical 108–110% range, indicating slight deceleration in client expansion.
Net revenue retention: 108.3% (12 months ended June 30, 2026) — “For the 12 months ended June 30, 2026, our Net Revenue Retention Rate was 108.3%”
Net revenue retention: 108% (Q2 2026 (Jul 29, 2026)) — “Net revenue retention rate (NRR) of 108%”
Waystar reports net revenue retention rate of 113%, with 1,306 clients contributing over $100K in LTM revenue, up 11% YoY.
Waystar reported first-quarter 2026 sales growth of 22% year-over-year, supported by net revenue retention of roughly 111% and nearly 99% first-quarter retention rate.
Waystar reports Net Revenue Retention of 113% in Q3, representing a slight decline from prior periods.
Waystar reported net revenue retention of 111% in Q1, with subscription revenue up 38% year-over-year.
Waystar Holding Corp. reported net revenue retention of roughly 111%, slightly above its historical range of 108–110%.
Net revenue retention: 110.5% (12M ended March 31, 2026) — “For 12 months ended March 31, 2026, Net Revenue Retention Rate was 110.5%, and for 12 months ended March 31, 2025 was 113.5%”
Net revenue retention: 111% (Q1 2026 (Apr 29, 2026)) — “Net revenue retention rate (NRR) of 111%”
Net revenue retention: 112% (FY2025) — “Net Revenue Retention Rate was 112.0% for the year ended December 31, 2025 compared to 110.1% for the year ended December 31, 2024.”
Gross revenue retention: 97% (Q4 2025) — “our 97% gross revenue retention proves it”
Net revenue retention: 113.1% (twelve months ended September 30, 2025) — “For the twelve months ended September 30, 2025, our Net Revenue Retention Rate was 113.1%”
Net revenue retention: 113% (Q3 2025 (ended September 30, 2025)) — “Net revenue retention rate (NRR) of 113%”
29 earlier entries are in the full version. Get full access →
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.