Weave Communications
weave.com ↗In their words
“Looking solely at multi-location groups on a logo basis, our net revenue retention rate is 102%.”
“Weave Communications' dollar-based net revenue retention softened to 92% from 98%, with gross revenue retention declining to 89% from 91%, signaling pressure on expansion.”
“B. Riley initiates Weave Communications with a buy rating, citing 92% trailing 12-month net revenue retention.”
NPS disclosures (1)
Weave ranked No. 1 in G2's Fall 2026 Patient Relationship Management Grid based on customer satisfaction score and market presence.
Retention over time
Retention figures Weave Communications has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (11)
Weave Communications' dollar-based net revenue retention softened to 92% from 98%, with gross revenue retention declining to 89% from 91%, signaling pressure on expansion.
B. Riley initiates Weave Communications with a buy rating, citing 92% trailing 12-month net revenue retention.
Weave Communications reported gross revenue retention of 89% in earnings call highlights, demonstrating customer retention performance.
Weave reported Q2 2026 revenue of $67.5M with 15.5% growth, with revenue retention measured quarterly.
Weave Communications reported gross revenue retention at 89% and net revenue retention at 92%, below typical subscription investor expectations.
Net revenue retention: 92% (Q1 2026) — “Dollar-based net revenue retention rate 92% as of March 31, 2026 compared with 98% as of March 31, 2025.”
Net revenue retention (multi-location groups on logo basis): 102% (Q4 2025) — “Looking solely at multi-location groups on a logo basis, our net revenue retention rate is 102%.”
Net revenue retention: 93% (FY2025) — “Dollar-Based Net Retention Rate (NRR) was 93% as of December 31, 2025.”
Gross revenue retention: 89% (FY2025) — “Dollar-Based Gross Retention Rate (GRR) was 89% as of December 31, 2025.”
Weave Communications' growth trajectory depends on customer retention stability among larger practice networks.
Net revenue retention: 94% (Q3 2025) — “Net revenue retention was 94%, compared to 98% in the third quarter of 2024.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.