Westpac
westpac.com.au ↗In their words
“This, combined with digital innovation and investment in platforms such as BizEdge, Westpac One and Digital Banker, supports our ambition to lead in Consumer and Business Net Promoter Score (NPS1 ) and for Institutional, to achieve the number one position in the Relationship Strength Index (RSI2 ).”
“Westpac's Consumer NPS reached #2 ranking (up 4 points) and Business NPS achieved #1 ranking (up 10 points) in 1H26.”
NPS disclosures (4)
Westpac's Consumer NPS reached #2 ranking (up 4 points) and Business NPS achieved #1 ranking (up 10 points) in 1H26.
Commence migration to Westpac systems ONE WEALTH PLATFORM (49) 14 1Q22 1Q26 Up 63pts 22,883 29,952 Dec-24 Dec-25 Up 31% BT PANORAMA 15 Westpac Update March 2026 FUA ($m) Net flows excluding benefit payments2 ($m) Managed accounts FUA ($m) Net Promoter Score (NPS)6 1 Investment Trends Platform Competitive Analysis & Benchmarking Report (released Feb’ 26).
This, combined with digital innovation and investment in platforms such as BizEdge, Westpac One and Digital Banker, supports our ambition to lead in Consumer and Business Net Promoter Score (NPS1 ) and for Institutional, to achieve the number one position in the Relationship Strength Index (RSI2 ).
MFI Banking Group customers Business MFI share Source: RFI Global, September 2024, March 2025 and September 2025 6MMA. MFI Banking Group customers Net Promoter Score Net Promoter Score or NPS® Net Promoter® Score measures the net likelihood of recommendation to others of the customer’s main financial institution for retail or business banking.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.