Wise
wise.com ↗In their words
“New customers consistently switch to Wise because our fees are significantly lower than those charged by traditional banks. This is evident in our Net Promoter Score (NPS) of 69 as of March 31, 2026. Global banks earn roughly $250 billion each year from hidden retail cross-border fees.”
“Wise's net promoter score of 63 is attributed to the company's purpose-driven culture.”
Disclosed NPS over time
Every Net Promoter Score Wise has published, by date.
NPS disclosures (2)
New customers consistently switch to Wise because our fees are significantly lower than those charged by traditional banks. This is evident in our Net Promoter Score (NPS) of 69 as of March 31, 2026. Global banks earn roughly $250 billion each year from hidden retail cross-border fees.
Wise's net promoter score of 63 is attributed to the company's purpose-driven culture.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.