Woolworths
woolworths.com.au ↗In their words
“Woolworths Group's Customer Net Promoter Score remained resilient at 48, down 1 point from September 2025, despite cost-of-living pressures.”
“Woolworths reported Net Promoter Score rising by three points year-on-year, reflecting improved brand reputation.”
“Woolworths shows improving customer perceptions with Net Promoter Scores trending higher, supporting analyst bullish upgrade.”
NPS disclosures (4)
Woolworths Group's Customer Net Promoter Score remained resilient at 48, down 1 point from September 2025, despite cost-of-living pressures.
Woolworths reported Net Promoter Score rising by three points year-on-year, reflecting improved brand reputation.
Woolworths shows improving customer perceptions with Net Promoter Scores trending higher, supporting analyst bullish upgrade.
Woolworths' Net Promoter Score increased by three points year-on-year, reflecting improved customer sentiment.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.