WSFS FINANCIAL CORP
wsfsbank.com ↗In their words
“Net promotor score (NPS) is a client loyalty and satisfaction measurement 3 Includes owner - occupied Note: Information is as of September 30, 2025, unless otherwise stated Consumer Banking Small Business Banking Commercial Banking Home Lending Consumer Banking SBA Lending Business Banking Corporate Banking Commercial Real Estate C&I Banking •”
Disclosed NPS over time
Every Net Promoter Score WSFS FINANCIAL CORP has published, by date.
NPS disclosures (4)
…• Client loyalty improved during the year, as measured by our Net Promoter Scores (NPS). WSFS achieved an overall NPS of 76.0 in 2025, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
…• Client loyalty improved during the year, as measured by our Net Promoter Scores (NPS). WSFS achieved an overall NPS of 76.0 in 2025, which placed WSFS in the top quartile of Medallia's global database of financial services companies for relationship surveys.
Wealth NPS score of 79.33; leveraging Bryn Mawr Trust® brand 5th largest wealth business amongst full-service banks under $100 billion in assets1 Transaction- based, 17% Account- based, 51% AUM-based, 32% 2025 Fee Composition2 … M illi on s Fee Revenue Trend2 22’-25’ CAGR: +15% 22’-2
Net promotor score (NPS) is a client loyalty and satisfaction measurement 3 Includes owner - occupied Note: Information is as of September 30, 2025, unless otherwise stated Consumer Banking Small Business Banking Commercial Banking Home Lending Consumer Banking SBA Lending Business Banking Corporate Banking Commercial Real Estate C&I Banking •
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.