XPeng Inc.
xpeng.com ↗In their words
“The Kunpeng Super Extended Range EV X9 entered mass production and started our one vehicle, dual energy era. Our quality management system and customer satisfaction as measured by NPS improved rapidly. Overseas deliveries nearly doubled to 45,000 units with revenue from overseas markets contributing over 15% of total revenue.”
“We utilize the User Service Center’s Net Promoter Score (NPS) for after-sales satisfaction as a core metric for overall evaluation. In 2025, we set a target of 85%, achieving a cumulative actual rate of 87.2%, which exceeded our expectations.”
“XPeng topped the DACH EV satisfaction study with an improved net promoter score, while Tesla climbed to second place.”
NPS disclosures (3)
XPeng topped the DACH EV satisfaction study with an improved net promoter score, while Tesla climbed to second place.
We utilize the User Service Center’s Net Promoter Score (NPS) for after-sales satisfaction as a core metric for overall evaluation. In 2025, we set a target of 85%, achieving a cumulative actual rate of 87.2%, which exceeded our expectations.
The Kunpeng Super Extended Range EV X9 entered mass production and started our one vehicle, dual energy era. Our quality management system and customer satisfaction as measured by NPS improved rapidly. Overseas deliveries nearly doubled to 45,000 units with revenue from overseas markets contributing over 15% of total revenue.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.