Yatra Online Inc
yatra.com ↗In their words
“Retention rate of almost 97%, have the ability to retain them for a very long lifetime value”
“Our customer retention rate has remained consistently at approximately 97% from fiscal year 2021 through fiscal year 2026”
“Yatra Online Inc achieved a customer retention rate of nearly 97% in Q4 2026, indicating strong customer loyalty and long-term value.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (corporate travel): 97% (FY2026) — “our customer retention rate has remained consistently at approximately 97% from fiscal year 2021 through fiscal year 2026”
Yatra Online Inc achieved a customer retention rate of nearly 97% in Q4 2026, indicating strong customer loyalty and long-term value.
Retention rate (Corporate): 97% (Q4 2026) — “retention rate of almost 97%, have the ability to retain them for a very long lifetime value”
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.