Yext, Inc.
yext.com ↗In their words
“Yext reported dollar-based net retention improved to 98% for a key cohort despite overall revenue contraction.”
“Yext reported total customer net retention of 96% as of July 31, 2026, with dollar-based net retention of 98% for customers with $50,000+ ARR.”
“Dollar-Based Net Retention Rate ("NRR") was 96% for total customers.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Yext, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (21)
Yext reported dollar-based net retention improved to 98% for a key cohort despite overall revenue contraction.
Yext reported total customer net retention of 96% as of July 31, 2026, with dollar-based net retention of 98% for customers with $50,000+ ARR.
Yext tracks dollar-based net retention rate as a key financial metric in Q2 earnings.
Net revenue retention (customers with less than $50,000 ARR): 79% (Q2 FY27) — “NRR for customers with less than $50,000 of ARR was 79%”
Net revenue retention (customers with $50,000 or more ARR): 98% (Q2 FY27) — “NRR for customers with $50,000 or more of ARR was 98%, and NRR...net retention rate was 98%, up from 96% in FY26 Q2”
Net revenue retention (total customers): 96% (Q2 FY27) — “Dollar-Based Net Retention Rate ("NRR") was 96% for total customers.”
Gross revenue retention (customers with $50,000 or more ARR): 90% (Q2 FY27) — “Gross retention rate within the ≥$50K cohort improved to 90% from 89% a year ago”
Seeking Alpha analyst cites declining customer retention at Yext (YEXT) as a key reason for a sell rating on the stock.
Gross revenue retention (Total Customers): 88% (April 30, 2026) — “Dollar-based gross retention rate...Total Customers 88% 87%”
Net revenue retention (customers with less than $50,000 ARR): 86% (Q1 FY27) — “NRR for customers with less than $50,000 of ARR was 86%”
Net revenue retention (customers with $50,000 or more ARR): 97% (Q1 FY27) — “NRR for customers with $50,000 or more of ARR was 97%”
Net revenue retention (total customers): 95% (Q1 FY27) — “Dollar-Based Net Retention Rate ("NRR") was 95% for total customers.”
Gross revenue retention (customers with $50,000 or more ARR): 89% (Q1 FY27) — “Gross retention rate within the ≥$50K cohort was 89%”
Net revenue retention (Customers with ARR $50,000+): 99% (FY2026 (ended Jan 31, 2026)) — “Customers with $50,000 or more 99% as of January 31, 2026”
Net revenue retention (Customers with ARR <$50,000): 86% (FY2026 (ended Jan 31, 2026)) — “Customers with less than $50,000 86% as of January 31, 2026”
Gross revenue retention (All customers): 88% (FY2026 (ended Jan 31, 2026)) — “Total Customers 88% dollar-based gross retention rate as of January 31, 2026”
Net revenue retention (total customers): 97% (Q4 FY2026) — “Dollar-Based Net Retention Rate ("NRR") was 97% for total customers.”
Gross revenue retention (<$50,000 ARR): 75% (Q4 FY2026) — “NRR of 86% and GRR of 75%.”
Gross revenue retention ($50,000+ ARR): 90% (Q4 FY2026) — “we achieved an NRR of 99% and a GRR of 90% with this category.”
Net revenue retention (Total customers): 96% (Q3 FY2026 (Oct 31, 2025)) — “Dollar-Based Net Retention Rate ("NRR") for Total and Direct customers was 96%. NRR for our Third-party Reseller customers was 99%.”
Gross revenue retention (Total customers): 88% (Q3 FY2026 (Oct 31, 2025)) — “Dollar-Based Gross Retention Rate Direct Customers 88% [...] Total Customers 88%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.