ZoomInfo Technologies Inc.
zoominfo.com ↗In their words
“Our upmarket net retention in period is still at 100%. So, you know, we're really focused on the path to getting that to 105%”
“In-period net revenue retention for upmarket customers is again over 100% as we further entrench ZoomInfo as a mission-critical piece of the way scaled businesses go to market.”
“ZoomInfo Technologies' bullish story could falter if net revenue retention remains around 89% amid AI-driven competitive pressure.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures ZoomInfo Technologies Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (24)
ZoomInfo Technologies' bullish story could falter if net revenue retention remains around 89% amid AI-driven competitive pressure.
ZoomInfo faces headwinds if net revenue retention weakens or AI-driven alternatives pressure contract values.
ZoomInfo reported a net revenue retention rate of 90% in an SEC 8-K filing.
ZoomInfo Technologies executives touted improving net revenue retention, 20%-plus operations growth, and AI product momentum.
ZoomInfo disclosed customer retention challenges in its downmarket segment in class action filings.
ZoomInfo reported a net revenue retention rate of 89% in Q2 2026.
ZoomInfo reported Q2 2026 net revenue retention of 89%, down 1 percentage point from 90% in prior quarters, with downmarket ACV declining 12% YoY.
Net revenue retention: 89% (June 30, 2026 and 2025) — “Our net revenue retention rate was 89% as of June 30, 2026 and 2025”
ZoomInfo's net revenue retention has remained flat at 90% for three consecutive quarters.
ZoomInfo Technologies Q3 2025 results highlight net revenue retention at 90% with upmarket momentum.
Shareholder lawsuit claims ZoomInfo Technologies promised improving net revenue retention trajectory above 100% but delivered insufficient retention trends.
ZoomInfo's customer retention declined as customers rejected ZoomInfo's AI products, according to fraud allegations.
ZoomInfo faces litigation alleging it misled investors about slowing seat-based demand and net revenue retention projections.
ZoomInfo Technologies reported net revenue retention of 90%, the highest level since Q2 2023.
ZoomInfo reported net revenue retention climbing to 90%, the highest since Q2 2023, and a return to Rule of 40.
ZoomInfo's net revenue retention slipped to 90% last quarter as the company faced revenue growth challenges.
ZoomInfo Tech reported a net revenue retention rate of 90% in Q1 2026, with upmarket clients representing 75% of total ACV and growing 5% year-over-year.
Mizuho downgrade cites concerns about ZoomInfo's net revenue retention facing pressure from seat attrition.
ZoomInfo Technologies reported net revenue retention of 90% in Q1 2026, maintaining strong operational performance.
Net revenue retention: 90% (FY2025) — “As of December 31, 2025, the Company's net revenue retention rate was 90%.”
Net revenue retention (upmarket): 100% (Q4 2025) — “our upmarket net retention in period is still at 100%. So, you know, we're really focused on the path to getting that to 105%”
ZoomInfo faces customer retention challenges with lower customer counts compared to the previous quarter.
Net revenue retention (upmarket): 100% (Q3 2025) — “In-period net revenue retention for upmarket customers is again over 100% as we further entrench ZoomInfo as a mission-critical piece of the way scaled businesses go to market.”
Net revenue retention: 90% (September 30, 2025) — “Our net revenue retention rate was 90% and 85% as of September 30, 2025 and 2024, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.