Zopa Bank
zopa.com ↗In their words
“Zopa reported a strong NPS of 75 following its pivot to a full banking licence.”
“UK digital bank Zopa reported a Net Promoter Score of 75 and increased customer depth with 25% using multiple products.”
Disclosed NPS over time
Every Net Promoter Score Zopa Bank has published, by date.
NPS disclosures (2)
Zopa reported a strong NPS of 75 following its pivot to a full banking licence.
UK digital bank Zopa reported a Net Promoter Score of 75 and increased customer depth with 25% using multiple products.
Retention disclosures (0)
No retention figures yet.
9 earlier entries are in the full version. Get full access →
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.