Zscaler, Inc.
zscaler.com ↗In their words
“NRR, although it's not a metric that we provide each and every quarter, it was consistent each quarter this year at 115%.”
“Zscaler reports net retention of 115% in Q1, which has remained stable over several recent quarters.”
“Zscaler maintained net revenue retention at 115% throughout fiscal 2026 while expanding Fortune 500 customer penetration from 45% to 50%.”
Disclosed NPS over time
Every Net Promoter Score Zscaler, Inc. has published, by date.
NPS disclosures (3)
Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.
Zscaler's Net Promoter Score remained high at 80–85, reflecting strong customer satisfaction.
…>75 Net Promoter Score (Avg. SaaS NPS is 30)
Retention over time
Retention figures Zscaler, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
Zscaler reports net retention of 115% in Q1, which has remained stable over several recent quarters.
Zscaler maintained net revenue retention at 115% throughout fiscal 2026 while expanding Fortune 500 customer penetration from 45% to 50%.
Zscaler's net revenue retention remained around 115% in Q4 as the company expanded non-GAAP operating margins.
Net revenue retention: 115% (Q4 2026) — “NRR, although it's not a metric that we provide each and every quarter, it was consistent each quarter this year at 115%.”
Zscaler is delivering 24–26% revenue growth with net retention approaching strong levels.
Zscaler's earnings beat included revenue guidance above expectations and improved net retention rates.
Zscaler's strong net revenue retention numbers suggest effective upselling and module adoption within the installed customer base.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.