NPS Intelligence (beta)

OppFi Inc.

71NPS

“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 71 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $9.6 billion in gross loan issuance covering over 5.1 million loans, since inception4 Operating…”

ANDINA BOTTLING CO INC

59NPS

“During the third quarter, 84.2% of the Company’s total net revenue was generated through our digital platforms, an increase of 4.0 percentage points compared to the same period last year. Customer satisfaction, measured by the Net Promoter Score (NPS), reached 59.2%, up 1.6 percentage points year over year.”

Central Bancompany, Inc.

74NPS

“Current modernization project intended to provide real-time API-based capabilities Customer Centric • Grown the number of households served by an average of 3% per year since 2016 and high Net Promoter Score (“NPS”) of 741 • Average ~14 years customer tenure2 25% weighted avg.”

UMB FINANCIAL CORP

71NPS

“Consumer Lending (1) 70.8 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.2B $4.5B $4.8B +2% $13.4B $13.4B $4.8B +5% 23% of deposits +4% YoY +59% YoY Personal Banking Private Wealth Management &…”

Royal Caribbean

80NPS

“So we're very optimistic about how Icon's going to perform. As Jason mentioned earlier, these ships are generating net promoter scores in the 80s. You can tell that if we're filling these ships with 7,600 people with a load factor of 133% and people are rating it in the 80s, it means that they're having an exceptional time and they're happy…”

Enphase Energy

79NPS

“Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wait time was approximately 1.9 minutes. Our AI assistant has been rolled out to all our homeowners worldwide and we are now rolling it to Enphase installers in this quarter to…”

Controladora Vuela Compania de Aviacion, S.A.B. de C.V.

38NPS

“In the third quarter, on time performance reached 83.7%, improving 1 percentage point year over year. Contributing to a strong Net Promoter Score of 38. A solid result for an ultra low cost carrier.”

CoStar Group, Inc.

41NPS

“The objective is more demos and expanding our field sales team is how we get in front of more agents. Brand health remains strong, unaided awareness rose to 37% in June. Net Promoter Score held at 41, and more than half of September traffic came from direct and organic channels, reducing our reliance on paid traffic.”

SouthState Bank Corp

49NPS

“Peers… …And Superior Credit Peer Median For end note descriptions, see Earnings Presentation End Notes starting on slide 29. Recognized as a top‑quartile leader in consumer banking client experience, earning a J.D. Power Net Promoter Score of 49, exceeding the top‑quartile threshold of 46 among the Top 50 largest U.S. banks by assets.”