Credit unions & building societies
29
Companies
with a public disclosure
13
Gave a number
a disclosed NPS
87
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Alliant Credit Union
Credit unions & building societies · alliantcreditunion.org
57NPS · 2026
20262026
“Alliant Credit Union has earned an NPS of 57, significantly exceeding the average for financial institutions.”
Latest: prnewswire.com
American Heritage Credit Union
Credit unions & building societies · ahcu.org
85NPS · 2026
20262026
“American Heritage Credit Union maintains a Net Promoter Score of 85 under marketing leadership.”
Latest: buckscountyherald.com
Halifax
Credit unions & building societies · halifax.co.uk
41NPS · 2026
“Halifax retains best overall broker experience accolade with average NPS of +40.9, down 0.4 points from H2 2025.”
Latest: ifamagazine.com
Texans Credit Union
Credit unions & building societies · texanscu.org
89NPS · 2026
“Texans Credit Union increased its Net Promoter Score from 73.6 to 89.4 following digital banking transformation with Alkami.”
Latest: prnewswire.com
Dudley Building Society
Credit unions & building societies · dudleybs.co.uk
42NPS · 2026
“Dudley Building Society's intermediary Net Promoter Score rose to 42.0 from 30.0 a year earlier.”
Latest: theintermediary.co.uk
Westerra Credit Union
Credit unions & building societies · westerracu.org
97NPS · 2026
“Westerra Credit Union achieved a 96.6% Net Promoter Score and 4.96 out of 5-star mortgage customer satisfaction rating during the past year.”
Latest: coloradobiz.com
America First Credit Union
Credit unions & building societies · americafirstcu.com
100NPS · 2026
“America First Credit Union achieves Net Promoter Score of 100 through Snapdocs and MeridianLink partnership for digital home equity closings.”
Latest: businesswire.com
Experience Credit Union
Credit unions & building societies · experiencu.org
89NPS · 2026
“Experience Credit Union's Net Promoter Score climbed to 89 out of 100, demonstrating improved branch experience.”
Latest: cutimes.com
Newcastle Building Society
Credit unions & building societies · newcastle.co.uk
87NPS · 2026
“Newcastle Building Society reported Net Promoter Score of +87 and 97% Intermediary Customer satisfaction in 2025.”
Latest: theintermediary.co.uk
Vernon Building Society
Credit unions & building societies · vernonbs.co.uk
92NPS · 2026
“Vernon Building Society posted strong 2025 growth with a Net Promoter Score of 92 and overall satisfaction of 98.2%.”
Latest: theintermediary.co.uk
Connexus Credit Union
Credit unions & building societies · connexuscu.org
58NPS · 2026
“Connexus Credit Union's organizational Net Promoter Score increased from 42.3 in 2022 to 58 in 2025 as part of digital banking growth initiatives.”
Latest: prnewswire.com
Darlington Building Society
Credit unions & building societies · darlington.org.uk
92NPS · 2026
“Darlington Building Society reported record £234m gross lending with Net Promoter Score of +92.3, significantly above building society average.”
Latest: theintermediary.co.uk
More companies
Number of entries in brackets.
ATB Financial1BECU1Coosa Valley Credit Union1Deseret First Credit Union1ESL Federal Credit Union1FPCU1Grow Financial Credit Union1Justice Federal Credit Union1LGE Community Credit Union1Maps Credit Union1Marshall Credit Union1MyUSA Credit Union1On Tap Credit Union1Red Rocks Credit Union1SwitchThink Solutions1TruMark Financial Credit Union1Verve credit union1
Silent
Companies we know of in credit unions & building societies that have published nothing on NPS or retention.
Credit Union
Credit Union
Credit Union
Credit Union
Building Society
Credit Union
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.