Who leads on customer experience, vertical by vertical
Nineteen verticals, each with the companies that disclose the most about their Net Promoter Score and retention. Pick a vertical to see its lighthouse companies, their latest scores and where each number came from.
Automotive (makers, dealers, parts)
Banking
Business services
Consumer goods & food
Energy & utilities
Health insurers & care providers
Industrials, materials & construction
Insurance
Payments, wealth & financial services
Pharma, medtech & health distribution
Real estate & homebuilding
Retail & e-commerce
Technology
Telecom & media
Transport & logistics
Travel, hospitality & leisure
Wholesale & distribution
Education
Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.