Wholesale & distribution
Wholesalers and distributors of food, industrial, electronic and other goods. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“We believe we offer the industry’s most robust assortment of low-voltage brands—over 500,000 products from over 1,000 suppliers, curated through disciplined category mana…”
“Insight Enterprises reported a Net Promoter Score consistently above 60 over the past three years.”
“EPlus inc. earned a Net Promoter Score of 74 based on an independently conducted survey of customers.”
“Weighted performance multiplier is determined by linear interpolation of the percentage achievement between threshold and target goals and between target and max goals. …”
“Macfarlane Group's NPS of 59 in H1 2026 remained strong but declined 2 points from prior year's 61, indicating sustained customer satisfaction.”
“SIG achieved a Net Promoter Score of 42, reflecting loyal and engaged customers.”
“The 5.8% is net. our customer churn hasn't really changed materially”
White space
9 of 15 Fortune 500 companies in wholesale & distribution (60%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Wholesale & distribution
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.