Verticals / Energy & utilities / Energy retail
Energy retail
2
Companies
with a public disclosure
2
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
5
Silent
known companies, nothing published
Lighthouse companies
AGL Energy
Energy retail · agl.com.au
10NPS · 2026
“AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.”
Latest: kalkine.com.au
Fidelity Energy
Energy retail · fidelityenergy.co.uk
42NPS · 2026
“Fidelity Energy reports a Net Promoter Score of +42, with clients rating the company 8 out of 10 for satisfaction.”
Latest: fidelity-energy.co.uk
Silent
Companies we know of in energy retail that have published nothing on NPS or retention.
Fortune 500 #29
Fortune 500 #221
Energy Retail Platform
Propane Distribution
Propane Distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.