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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Energy & utilities

Energy & utilities

Electricity, gas and water utilities, energy retail, oil and gas, renewables. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

51
Companies
with a public NPS or retention disclosure
75
NPS disclosures
20 companies gave a number
78
Median disclosed NPS
last 3 years · 38 scores
10
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Enphase Energy
Renewables & clean energy · enphaseenergy.com
ENPH9 NPS disclosures
79NPS · 2026
20252026
“Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wai…”
— Badrinarayanan Kothandaraman, President and Chief Executive Officer, Enphase Energy · Earnings call, Q3 2026 · 27 Oct 2026
Latest: Earnings call, Q3 2026
SunPower
Renewables & clean energy · sunpower.com
SPWR4 NPS disclosures
90NPS · 2026
20252026
“SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.”
— reported by energiesmedia.com · 3 Aug 2026
Latest: energiesmedia.com
Entergy
Electric & gas utilities · entergy.com
Fortune 500 #318ETR
55NPS · 2026
Latest: SEC proxy statement
DTE ENERGY CO
Electric & gas utilities · dteenergy.com
Fortune 500 #266DTE
35NPS · 2026
Latest: SEC proxy statement
NEXTERA ENERGY INC
Renewables & clean energy · nexteraenergy.com
Fortune 500 #156NEE
33NPS · 2026
Latest: SEC 8-K filing
SBS
47NPS · 2026
“In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 20…”
— Companhia de Saneamento Básico do Estado de São Paulo · SEC 20-F annual report · filed 29 Apr 2026
Latest: SEC 20-F annual report
EnergyVision
Electric & gas utilities · energyvision.be
44NPS · 2026
20262026
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
— reported by ca.investing.com · 15 Oct 2026
Latest: ca.investing.com
TotalEnergies SE
Oil & gas · totalenergies.com
TTE
27NPS · 2026
“Our Net Promoter Score (NPS) has risen to +27, a clear evidence of your trust and loyalty.”
— reported by lubmarine.totalenergies.com · 8 Apr 2026
Latest: lubmarine.totalenergies.com
YPF Energia Electrica S.A.
Electric & gas utilities · ypf.com
34NPS · 2026
20262026
“15,000 social investment beneficiaries • 34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
— YPF Energia Electrica S.A. · SEC F-1 IPO prospectus · filed 23 Jul 2026
Latest: SEC F-1 IPO prospectus
Aggreko Inc.
Renewables & clean energy · aggreko.com
63NPS · 2026
20262026
“Repeat business Best-in-class customer satisfaction driving high repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat b…”
— Aggreko Inc. · SEC F-1 IPO prospectus · filed 17 Sep 2026
Latest: SEC F-1 IPO prospectus
Ensol
Electric & gas utilities · ensol.co.uk
95NPS · 2026
“Ensol claims a Net Promoter Score of 95, significantly above the sector average of 40.”
— reported by energynews.pro · 1 Jun 2026
Latest: energynews.pro
Bodhi
Renewables & clean energy · bodhi.com
65NPS · 2026
“Solar customer platform Bodhi reports a Net Promoter Score of 65 ahead of acquisition by OneEthos.”
— reported by solarpowerworldonline.com · 31 Mar 2026
Latest: solarpowerworldonline.com

White space

45 of 56 Fortune 500 companies in energy & utilities (80%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

ExxonMobil Holdings
Fortune 500 #9
Chevron
Fortune 500 #21
Fortune 500 #29
Marathon Petroleum
Fortune 500 #30
Valero Energy
Fortune 500 #39
Energy Transfer
Fortune 500 #52
Fortune 500 #71
Enterprise Products Partners
Fortune 500 #85
Fortune 500 #95
Fortune 500 #119
Oneok
Fortune 500 #128
PBF Energy
Fortune 500 #143
Fortune 500 #160
Occidental Petroleum
Fortune 500 #162
PG&E
Fortune 500 #174
Exelon
Fortune 500 #178
EOG Resources
Fortune 500 #190
Halliburton
Fortune 500 #196
American Electric Power
Fortune 500 #198
Cheniere Energy
Fortune 500 #212
Fortune 500 #216
Fortune 500 #221
Vistra
Fortune 500 #234
Devon Energy
Fortune 500 #242
Targa Resources
Fortune 500 #245
Kinder Morgan
Fortune 500 #249
Consolidated Edison
Fortune 500 #250
Diamondback Energy
Fortune 500 #281
FirstEnergy
Fortune 500 #287
Fortune 500 #306
Fortune 500 #308
Eversource Energy
Fortune 500 #310
AES
Fortune 500 #335
Public Service Enterprise Group
Fortune 500 #337
Expand Energy
Fortune 500 #339
Reports retention
Williams
Fortune 500 #350
Fortune 500 #380
WEC Energy Group
Fortune 500 #398
CenterPoint Energy
Fortune 500 #409
APA
Fortune 500 #412
PPL
Fortune 500 #416
Fortune 500 #421
Fortune 500 #429
EQT
Fortune 500 #431
Ameren
Fortune 500 #439

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 75 in the database →

2026-10-27
90
Pacific Power wins 2026 AEIC Achievement Award and commits to sustain 90 percent customer satisfaction rating among programme participants. pressenterprise.com ↗
2026-10-27
79
Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wait time was approximately 1.9 minutes. Our AI assistant has been rolled out to all our homeowners worldwide and we are now rolling it to Enphase installers in… Earnings call, Q3 2026 ↗
2026-10-17
42
Fidelity Energy reports a Net Promoter Score of +42, with clients rating the company 8 out of 10 for satisfaction. fidelity-energy.co.uk ↗
2026-10-15
44
EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion. ca.investing.com ↗
2026-10-10
—
UGI Corp reported that net promoter scores improved by 63% in Q3 FY26 as a leading indicator of operational health. scanx.trade ↗
2026-09-24
88
Chariton Valley achieved an 88 Net Promoter Score with Calix Agent Workforce while reducing operating costs by nearly half a million dollars year-to-date. morningstar.com ↗
2026-09-17
63
…repeat business Best-in-class customer satisfaction driving high repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat business, has earned us a Net Promoter Score of 63 in response to the question “how likely are you to recommend each vendor to a peer or colleague?” This score… SEC F-1 IPO prospectus ↗
2026-09-11
—
SolaX Power received EUPD Research's Top Brand PV seal, with recorded installer Net Promoter Score. greenbuildingafrica.co.za ↗
2026-09-05
86
TPWODL currently has a customer satisfaction index of 86% and aims to increase it to 96% for higher operational performance. powerline.net.in ↗
2026-09-03
43
EnergyVision reported Net Promoter Score of 43 and strong customer satisfaction in H1 2026 as charging points increased 60.4% year-on-year. tradingview.com ↗
2026-09-03
—
EnergyVision reported strong customer satisfaction metrics with maintained Net Promoter Score in H1 2026 as revenue grew 57%. investing.com ↗
2026-08-24
63
…repeat business Best-in-class customer satisfaction driving high repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat business, has earned us a Net Promoter Score of 63 in response to the question “how likely are you to recommend each vendor to a peer or colleague?” This score… SEC F-1 IPO prospectus ↗

More companies in Energy & utilities

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.