Energy & utilities
Electricity, gas and water utilities, energy retail, oil and gas, renewables. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wai…”
“SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.”
“In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 20…”
“EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion.”
“Our Net Promoter Score (NPS) has risen to +27, a clear evidence of your trust and loyalty.”
“15,000 social investment beneficiaries • 34 Client Net Promoter Score (NPS) • 4.2 Stakeholder satisfaction Index •”
“Repeat business Best-in-class customer satisfaction driving high repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat b…”
“Ensol claims a Net Promoter Score of 95, significantly above the sector average of 40.”
White space
45 of 56 Fortune 500 companies in energy & utilities (80%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.


Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Energy & utilities
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.


