Verticals / Retail & e-commerce / Home improvement & furniture
Home improvement & furniture
13
Companies
with a public disclosure
6
Gave a number
a disclosed NPS
58
Median latest NPS
last 3 years
9
Silent
known companies, nothing published
Lighthouse companies
Bob's Discount Furniture, Inc.
Home improvement & furniture · bobsdiscountfurniture.com
91NPS · 2026
20262026
“Bob's Discount Furniture increased its Net Promoter Score from 76 in September 2022 to 91 in September 2025, per S-1 filing.”
Latest: customerexperiencedive.com
Byggmax
Home improvement & furniture · byggmax.se
56NPS · 2026
20262026
“Byggmax Group AB reported a Net Promoter Score of 56 in September 2026 across its 210-store Nordic network.”
Latest: gurufocus.com
Clas Ohlson
Home improvement & furniture · clasohlson.com
52NPS · 2026
“Clas Ohlson's Net Promoter Score held steady at 52 in Q1 2026/27, indicating strong customer loyalty.”
Latest: investing.com
Fab Glass and Mirror
Home improvement & furniture · fabglassandmirror.com
9NPS · 2026
“Fab Glass and Mirror holds a Net Promoter Score of 9.19/10, described as elite performance backed by premium quality and service.”
Latest: fabglassandmirror.com
Temple & Webster
Home improvement & furniture · templeandwebster.com.au
60NPS · 2026
“Temple & Webster reported Net Promoter Score of 60% in FY26, slightly below 61% in FY25.”
Latest: investing.com
More companies
Number of entries in brackets.
Silent
Companies we know of in home improvement & furniture that have published nothing on NPS or retention.
Home Improvement Retail
Furniture Retail
Furniture Retail
Furniture Retail
Furniture Retail
Home Decor Retail
Flooring Retail
Tools Retail
Online Furniture Retail
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.