Retail & e-commerce
Shops, supermarkets, department stores, marketplaces and direct-to-consumer brands. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“Redcare Pharmacy's e-prescription customer Net Promoter Score reached 80 in August, up 6 points from the prior year.”

“CSAT Scores are best in company history • NPS scores at +61, with only 5% detractors(1) • Improved in-stocks •”
“Bob's Discount Furniture increased its Net Promoter Score from 76 in September 2022 to 91 in September 2025, per S-1 filing.”
“Lenskart's MarkHub24 Net Promoter Score reaches 80.9 in Q3 FY26, up from 78.5 in FY25, driven by AI-enabled personalization and improved eye-test experiences.”
“The Take 5 model continues to resonate with our customers. Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil …”
“Destination XL Group achieved a store net promoter score of 84 in fiscal 2025, exceeding the target of 81.”
“Ceconomy AG reported an NPS of 63 in Q3 2026, up 2 points year-over-year.”
“M&S Food's tiqi™ seedless grape achieved a Net Promoter Score of 63 in launch testing, with 84% purchase intent.”
“The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2025. We have not disclosed more information than the quantitative quarterly pe…”
“Adjusted for perimeter effects, quarterly active customers increased 22% year-over-year, reflecting healthy customer acquisition and retention and marked the highest incr…”
“City Chic's Net Promoter Score improved to 76, indicating stronger customer advocacy, with a record 517,000 active customers.”
White space
12 of 31 Fortune 500 companies in retail & e-commerce (39%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.







Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Retail & e-commerce
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.