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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Retail & e-commerce

Retail & e-commerce

Shops, supermarkets, department stores, marketplaces and direct-to-consumer brands. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

190
Companies
with a public NPS or retention disclosure
236
NPS disclosures
59 companies gave a number
76
Median disclosed NPS
last 3 years · 95 scores
80
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Redcare Pharmacy
Specialty retail · redcarepharmacy.com
7 NPS disclosures
80NPS · 2026
20262026
“Redcare Pharmacy's e-prescription customer Net Promoter Score reached 80 in August, up 6 points from the prior year.”
— reported by ad-hoc-news.de · 10 Oct 2026
Latest: ad-hoc-news.de
Sprouts
Grocery & supermarkets · sprouts.com
Fortune 500 #424SFM
61NPS · 2025
“CSAT Scores are best in company history • NPS scores at +61, with only 5% detractors(1) • Improved in-stocks •”
— Sprouts · SEC 8-K filing · filed 29 Oct 2025
Latest: SEC 8-K filing
Bob's Discount Furniture, Inc.
Home improvement & furniture · bobsdiscountfurniture.com
BOBS3 NPS disclosures
91NPS · 2026
20262026
“Bob's Discount Furniture increased its Net Promoter Score from 76 in September 2022 to 91 in September 2025, per S-1 filing.”
— reported by customerexperiencedive.com · 20 Mar 2026
Latest: customerexperiencedive.com
Lenskart
Fashion retail · lenskart.com
4 NPS disclosures
81NPS · 2026
20262026
“Lenskart's MarkHub24 Net Promoter Score reaches 80.9 in Q3 FY26, up from 78.5 in FY25, driven by AI-enabled personalization and improved eye-test experiences.”
— reported by markhub24.com · 19 Oct 2026
Latest: markhub24.com
Driven Brands Holdings Inc.
Specialty retail · drivenbrands.com
DRVN
75NPS · 2026
20262026
“The Take 5 model continues to resonate with our customers. Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil …”
— Daniel Rivera, President and Chief Executive Officer, Driven Brands Holdings Inc. · Earnings call, Q2 2026 · 6 Aug 2026
Latest: Earnings call, Q2 2026
Destination XL Group (DXLG)
Fashion retail · destinationxl.com
DXLG
84NPS · 2026
20262026
“Destination XL Group achieved a store net promoter score of 84 in fiscal 2025, exceeding the target of 81.”
— reported by stocktitan.net · 27 May 2026
Latest: stocktitan.net
Ceconomy AG
Specialty retail · ceconomy.de
3 NPS disclosures
63NPS · 2026
20262026
“Ceconomy AG reported an NPS of 63 in Q3 2026, up 2 points year-over-year.”
— reported by uk.finance.yahoo.com · 31 Jul 2026
Latest: uk.finance.yahoo.com
Marks & Spencer
Department & general merchandise · marksandspencer.com
3 NPS disclosures
63NPS · 2026
20262026
“M&S Food's tiqi™ seedless grape achieved a Net Promoter Score of 63 in launch testing, with 84% purchase intent.”
— reported by retailtimes.co.uk · 26 Aug 2026
Latest: retailtimes.co.uk
MarineMax
Specialty retail · marinemax.com
HZO
10NPS · 2026
“The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2025. We have not disclosed more information than the quantitative quarterly pe…”
— MarineMax · SEC proxy statement · filed 21 Jan 2026
Latest: SEC proxy statement
Jumia
Online marketplaces & e-commerce · jumia.com
JMIA
64NPS · 2025
“Adjusted for perimeter effects, quarterly active customers increased 22% year-over-year, reflecting healthy customer acquisition and retention and marked the highest incr…”
— Francis Dufay, Chief Executive Officer, Jumia · Earnings call, Q3 2025 · 12 Nov 2025
Latest: Earnings call, Q3 2025
Grove Collaborative Holdings, Inc.
Online marketplaces & e-commerce · grovecollab.com
GROV
56NPS · 2026
Latest: SEC 8-K filing
City Chic Collective
Fashion retail · citychic.com.au
76NPS · 2026
20262026
“City Chic's Net Promoter Score improved to 76, indicating stronger customer advocacy, with a record 517,000 active customers.”
— reported by powerretail.com.au · 28 Aug 2026
Latest: powerretail.com.au

White space

12 of 31 Fortune 500 companies in retail & e-commerce (39%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Costco Wholesale
Fortune 500 #13
Reports retention
TJX
Fortune 500 #75
Dollar General
Fortune 500 #102
Coupang
Fortune 500 #122
Reports retention
Dollar Tree
Fortune 500 #171
Ross Stores
Fortune 500 #188
Dick's Sporting Goods
Fortune 500 #241
Murphy USA
Fortune 500 #246
Fortune 500 #263
Tractor Supply
Fortune 500 #270
Reports retention
Burlington Stores
Fortune 500 #360
QVC Group
Fortune 500 #407

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 236 in the database →

2026-10-28
48
Woolworths Group's Customer Net Promoter Score remained resilient at 48, down 1 point from September 2025, despite cost-of-living pressures. rttnews.com ↗
2026-10-27
82
Meijer's ACSI satisfaction score rose to 82 out of 100; convenience stores face customer retention challenges. thestreet.com ↗
2026-10-27
—
Very Group continued investment in customer proposition, expanding brands and delivery options. bigfurnituregroup.com ↗
2026-10-26
44
UK's Very Group reports record NPS of 43.9 in FY26, up 1.6 points year-on-year, following customer experience improvements. fibre2fashion.com ↗
2026-10-26
44
The Very Group reports improved customer satisfaction with highest-ever Net Promoter Score of 43.9, an increase of 1.6 points, as home sales soar. housewareslive.net ↗
2026-10-23
—
Very reported improved customer satisfaction with its Net Promoter Score rising 1.6 points year-over-year despite declining fashion and sports sales. theindustry.fashion ↗
2026-10-22
—
Sheetz ranked as the top convenience store in the Midwest on the Customer Satisfaction Index. desmoinesregister.com ↗
2026-10-20
56
Byggmax Group AB reported a Net Promoter Score of 56 in September 2026 across its 210-store Nordic network. gurufocus.com ↗
2026-10-20
76
Tapi celebrates 100,000 5-star Trustpilot reviews and maintains an average Net Promoter Score of 76. bigfurnituregroup.com ↗
2026-10-19
81
Lenskart's MarkHub24 Net Promoter Score reaches 80.9 in Q3 FY26, up from 78.5 in FY25, driven by AI-enabled personalization and improved eye-test experiences. markhub24.com ↗
2026-10-15
—
Bloomingdale's CEO reports Net Promoter Scores at their highest levels ever. sg.finance.yahoo.com ↗
2026-10-13
80
Wawa earned score of 80 out of 100 in ACSI's 2026 Convenience Store Study. delco.today ↗

More companies in Retail & e-commerce

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.