Verticals / Telecom & media / Gaming
Gaming
21
Companies
with a public disclosure
7
Gave a number
a disclosed NPS
51
Median latest NPS
last 3 years
2
Silent
known companies, nothing published
Lighthouse companies
SOFTSWISS Game Aggregator
Gaming · softswiss.com
9NPS · 2026
20262026
“SOFTSWISS Game Aggregator product holds a 9.0 Net Promoter Score, following addition of new navigation and reporting features.”
Latest: tribuna.com
Krafton
Gaming · krafton.com
8NPS · 2026
“Krafton's NPS for PUBG Ally chat feature rose from approximately +8 in the early stage during the on-device model optimization period.”
Latest: invenglobal.com
Crusaders (rugby)
Gaming · crusaders.co.nz
82NPS · 2026
“Crusaders fans reported an NPS of +82 at the new stadium, with 97% of fans wanting to return.”
Latest: crusaders.co.nz
iGB
Gaming · igb.com
51NPS · 2025
“IGB brand reports NPS of +51 alongside 89% visitor satisfaction and 90% return rate.”
Latest: pressgiochi.it
Continent 8 Technologies
Gaming · continent8.com
71NPS · 2026
“Continent 8 Technologies' NPS of 71 reflects customer trust and team commitment.”
Latest: next.io
Gallagher Premiership Rugby
Gaming · premiershiprugby.com
74NPS · 2026
“Gallagher Premiership Final 2026 achieved a Net Promoter Score of +74, scoring among the highest levels of fan experience.”
Latest: premiershiprugby.com
SS
Simply Sweet Games
Gaming
28NPS · 2026
“Simply Sweet Games improved Net Promoter Score from -10 to +28 alongside strong player ratings.”
Latest: techcouver.com
More companies
Number of entries in brackets.
Silent
Companies we know of in gaming that have published nothing on NPS or retention.
Gaming Studio
Gaming Studio
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.