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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media

Telecom & media

Mobile, broadband, cable, broadcasting, streaming and publishing. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

182
Companies
with a public NPS or retention disclosure
243
NPS disclosures
57 companies gave a number
50
Median disclosed NPS
last 3 years · 91 scores
73
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

T-Mobile
Mobile & wireless · t-mobile.com
TMUS11 NPS disclosures
46NPS · 2026
20262026
Churn 0.85% · 2026
“T-Mobile announced a record wireless Net Promoter Score of 46 in Q2.”
— reported by tradingkey.com · 12 Oct 2026
Latest: tradingkey.com
Shenandoah Telecommunications Company
Mobile & wireless · shentel.com
SHEN5 NPS disclosures
60NPS · 2026
20252026
Churn 1.21% · 2026
“Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.”
— reported by au.investing.com · 12 Sep 2026
Latest: au.investing.com
TIM S.A.
Mobile & wireless · tim.it
TIMB
80NPS · 2025
Churn 3% · 2026
“We have distributed 120,000 movie tickets and 20,000 Uber Rides gift cards. The program NPS is over 80 points and reflects strong customer satisfaction. In parallel, we a…”
— Alberto Griselli, Chief Executive Officer, TIM S.A. · Earnings call, Q3 2025 · 4 Nov 2025
Latest: Earnings call, Q3 2025
Telecom Argentina Stet - France Telecom S.A.
Mobile & wireless · telecom.com.ar
TEO
50NPS · 2026
Churn 2.1% · 2026
“We prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% o…”
— Telecom Argentina Stet - France Telecom S.A. · SEC 20-F annual report · filed 11 Mar 2026
Latest: SEC 20-F annual report
América Móvil, S.A.B. de C.V.
Mobile & wireless · americamovil.com
AMX
41NPS · 2026
Churn 2.9% · 2026
“The objective of 1% was achieved vs. the previous year, with a global NPS of 41.”
— reported by sustainability.americamovil.com · 8 Apr 2026
Latest: sustainability.americamovil.com
Cogent Communications Holdings, Inc.
Broadband & cable · cogentco.com
CCOI
65NPS · 2026
Churn 1.3% · 2026
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
— Cogent Communications Holdings, Inc. · SEC proxy statement · filed 20 Mar 2026
Latest: SEC proxy statement
Ooma, Inc.
Mobile & wireless · ooma.com
OOMA
73NPS · 2026
NRR 99% · 2026
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
— reported by investing.com · 27 Aug 2026
Latest: investing.com
KPN
Mobile & wireless · kpn.com
3 NPS disclosures
16NPS · 2026
20252026
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
— reported by investing.com · 23 Jul 2026
Latest: investing.com
Conexon Connect
Broadband & cable · conexonconnect.com
3 NPS disclosures
79NPS · 2026
20262026
“Conexon Connect achieved a Net Promoter Score of 79, more than double the industry average.”
— reported by intellectia.ai · 18 Sep 2026
Latest: intellectia.ai
SOFTSWISS Game Aggregator
Gaming · softswiss.com
3 NPS disclosures
9NPS · 2026
20262026
“SOFTSWISS Game Aggregator product holds a 9.0 Net Promoter Score, following addition of new navigation and reporting features.”
— reported by tribuna.com · 24 Oct 2026
Latest: tribuna.com
Tesco
Mobile & wireless · tesco.com
33NPS · 2026
20262026
“Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.”
— reported by tipranks.com · 9 Oct 2026
Latest: tipranks.com
Orange
Mobile & wireless · orange.com
36NPS · 2026
20262026
“Orange achieved a Net Promoter Score of 36, nine points ahead of its closest competitor, supporting broad-based growth.”
— reported by ca.investing.com · 27 Oct 2026
Latest: ca.investing.com

White space

11 of 18 Fortune 500 companies in telecom & media (61%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Alphabet
Fortune 500 #5
Meta Platforms
Fortune 500 #17
Reports retention
Walt Disney
Fortune 500 #43
Warner Bros. Discovery
Fortune 500 #117
Paramount Skydance
Fortune 500 #144
Live Nation Entertainment
Fortune 500 #169
Omnicom Group
Fortune 500 #240
Fox
Fortune 500 #256
EchoStar
Fortune 500 #282
Reports retention
News Corp.
Fortune 500 #396
Reports retention
Sirius XM Holdings
Fortune 500 #436
Reports retention

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 243 in the database →

2026-10-28
—
SK Telecom ranked first in the National Customer Satisfaction Index for the 29th consecutive year. asiae.co.kr ↗
2026-10-27
—
Orange maintains solid revenue growth with Net Promoter Score showing a 9-point lead over its closest competitor. taiwannews.com.tw ↗
2026-10-27
36
Orange achieved a Net Promoter Score of 36, nine points ahead of its closest competitor, supporting broad-based growth. ca.investing.com ↗
2026-10-27
—
LG Uplus' U+one app's t-NPS (customer trust index) has risen to approximately 1.5 times the level recorded in November of the prior year. mbiz.heraldcorp.com ↗
2026-10-26
—
Vodafone Qatar reports consumer segment achieved top NPS in Qatar while enterprise satisfaction improved. investing.com ↗
2026-10-24
9
SOFTSWISS Game Aggregator product holds a 9.0 Net Promoter Score, following addition of new navigation and reporting features. tribuna.com ↗
2026-10-24
—
AT&T reports improved Net Promoter Score following deployment of Google Cloud's Gemini Enterprise, alongside $150 million in annual savings. cloud.google.com ↗
2026-10-22
9
SOFTSWISS Game Aggregator has a Net Promoter Score of 9.0, with operators citing stability and support as primary reasons for the rating. igamingbrazil.com ↗
2026-10-22
14
Dutch mobile operator Odido improved its NPS to 14 among mobile customers in Q3, up from 10 in Q2. telecompaper.com ↗
2026-10-21
92
Tri-CoGo's net promoter score has risen from 90 to 92 over the past three years. telecompaper.com ↗
2026-10-20
—
Tele2 reported improving net promoter score in Q3 2026 earnings as network named Lithuania's fastest 5G. telecomlead.com ↗
2026-10-19
90
SC invests in agentic AI with Calix One, building on 90 Net Promoter Score and zero call center churn. finance.yahoo.com ↗

More companies in Telecom & media

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.