Telecom & media
Mobile, broadband, cable, broadcasting, streaming and publishing. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“T-Mobile announced a record wireless Net Promoter Score of 46 in Q2.”
“Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.”
“We have distributed 120,000 movie tickets and 20,000 Uber Rides gift cards. The program NPS is over 80 points and reflects strong customer satisfaction. In parallel, we a…”
“We prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% o…”
“The objective of 1% was achieved vs. the previous year, with a global NPS of 41.”
“With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services t…”
“Ooma reports a 73% Net Promoter Score for its small business solution, demonstrating strong customer satisfaction.”
“KPN's Net Promoter Score improved to 16 in Q2 2026, up from 14 year-over-year.”
“Conexon Connect achieved a Net Promoter Score of 79, more than double the industry average.”
“SOFTSWISS Game Aggregator product holds a 9.0 Net Promoter Score, following addition of new navigation and reporting features.”
“Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.”
White space
11 of 18 Fortune 500 companies in telecom & media (61%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.








Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Telecom & media
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.