Mortgage lenders
4
Companies
with a public disclosure
2
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
UWM Holdings Corp
Mortgage lenders · uwmholdings.com
88NPS · 2026
20252026
“We d elivered this speed while receiving a n 87.5% a verage monthly client Net Promoter Score ("NPS") for the year ended December 31, 2025, as well as an 87% average mont…”
Latest: SEC proxy statement
Rocket Companies
Mortgage lenders · rocketcompanies.com
70NPS · 2026
Retention 97% · 2026
“Power Awards in total across mortgage origination and mortgage servicing. Our mortgage origination net promoter score was 70 for full year 2025, placing us among companie…”
Latest: SEC 10-K annual report
More companies
Number of entries in brackets.
Silent
Companies we know of in mortgage lenders that have published nothing on NPS or retention.
Mortgage Lender
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.