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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Business services  /  Legal & accounting

Legal & accounting

27
Companies
with a public disclosure
12
Gave a number
a disclosed NPS
81
Median latest NPS
last 3 years
7
Silent
known companies, nothing published

Lighthouse companies

LegalZoom
Legal & accounting · legalzoom.com
LZ
74NPS · 2026
“LegalZoom's Net Promoter Score of +74 significantly exceeds the -61 score for offline legal services.”
— reported by markets.ft.com · 6 Aug 2026
Latest: markets.ft.com
Axiom
Legal & accounting · axiomlaw.com
58NPS · 2026
20262026
“Axiom Law reported a Net Promoter Score of 58 with 99% of clients recommending the firm.”
— reported by comparably.com · 22 Aug 2026
Latest: comparably.com
Forvis Mazars
Legal & accounting · forvismazars.com
85NPS · 2026
“Forvis Mazars achieved a Net Promoter Score of 85 in its latest client feedback survey, reflecting strong client relationships.”
— reported by streetinsider.com · 6 Oct 2026
Latest: streetinsider.com
Sensiba
Legal & accounting · sensiba.com
71NPS · 2026
“Sensiba maintains NPS of 70.6, significantly exceeding the 30-50 range commonly reported across the accounting profession.”
— reported by newswire.com · 12 Aug 2026
Latest: newswire.com
Accounting profession / Karbon
Legal & accounting · karbonhq.com
49NPS · 2026
“The accounting profession earned an NPS of +49, with 84% of clients rating their accountant 8 or higher.”
— reported by markets.businessinsider.com · 27 Jul 2026
Latest: markets.businessinsider.com
Spencer Fane
Legal & accounting · spencerfane.com
88NPS · 2026
“Spencer Fane achieved a Net Promoter Score of 88 in a client feedback survey.”
— reported by spencerfane.com · 5 Aug 2026
Latest: spencerfane.com
Anchin
Legal & accounting · anchincpa.com
83NPS · 2026
“Anchin achieved an NPS of 83.2%, more than 2 times the accounting industry average of 38%, and client satisfaction scores of 9-10 from 85.9% of clients.”
— reported by prnewswire.com · 6 Feb 2026
Latest: prnewswire.com
Sikich
Legal & accounting · sikich.com
79NPS · 2026
“Sikich maintains an NPS of 79, measuring client willingness to recommend.”
— reported by reconnectwithnature.org · 4 Aug 2026
Latest: reconnectwithnature.org
Crown CFO
Legal & accounting · crowncfo.com
88NPS · 2026
“Crown CFO disclosed an 88 Net Promoter Score reflecting client satisfaction with its CFO advisory services.”
— reported by crowncfo.com · 20 Oct 2026
Latest: crowncfo.com
RKL
Legal & accounting · rklcpa.com
83NPS · 2026
“RKL sustained its world-class client service standard with a September 2025 Net Promoter Score of 82.8%, ranking it top accounting firm in Pennsylvania.”
— reported by lvb.com · 18 Mar 2026
Latest: lvb.com
Grassi
Legal & accounting · grassicpas.com
100NPS · 2026
“Grassi's Healthcare practice has earned a 100% Net Promoter Score.”
— reported by x.com · 6 Jun 2026
Latest: x.com
Bishop Fleming
Legal & accounting · bishopfleming.com
79NPS · 2026
“Bishop Fleming reports NPS of +79 with 99% of respondents recommending its Academies Audit Service.”
— reported by bishopfleming.co.uk · 7 May 2026
Latest: bishopfleming.co.uk

More companies

Number of entries in brackets.

Silent

Companies we know of in legal & accounting that have published nothing on NPS or retention.

Accounting & Consulting
Tax & Accounting Services
Accounting & Consulting
Accounting Services
Accounting Services
Accounting Services
Employment Law

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.