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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Business services

Business services

HR and payroll, staffing, consulting, outsourcing, contact centres and other B2B services. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

246
Companies
with a public NPS or retention disclosure
240
NPS disclosures
91 companies gave a number
75
Median disclosed NPS
last 3 years · 117 scores
109
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

IBEX Limited
Outsourcing & BPO · ibexcorp.com
IBEX7 NPS disclosures
71NPS · 2026
20252026
NRR 99.9% · 2026Retention 99% · 2026
“IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.”
— reported by investing.com · 24 Sep 2026
Latest: investing.com
Navan
Consulting & professional services · navan.com
NAVN4 NPS disclosures
44NPS · 2026
20252026
NRR 107% · 2026
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
— reported by bitget.com · 29 Mar 2026
Latest: gurufocus.com
eXp World Holdings
Staffing & recruitment · expworldholdings.com
AGNT3 NPS disclosures
69NPS · 2026
20252026
Retention 10% · 2026
“AGNT reported a global agent Net Promoter Score of 69 in Q2 2026, down from 77.”
— reported by fidelity.com · 5 Aug 2026
Latest: fidelity.com
Rentokil Initial
Facilities, security & waste · rentokil.com
RTO
44NPS · 2026
20262026
Retention 80.7% · 2026
“Commentary on performance • Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase…”
— Rentokil Initial · SEC 20-F annual report · filed 25 Mar 2026
Latest: rentokil-initial.com
NIQ Global Intelligence
Marketing, research & advertising · etilize.com
NIQ
52NPS · 2026
20262026
NRR 104% · 2026GRR 99% · 2026
“Named 2026 Snowflake Retail & Consumer Goods Product Partner of the Year for helping clients transform fragmented data into trusted, AI-ready intelligence, powering faste…”
— NIQ Global Intelligence · SEC 8-K filing · filed 10 Aug 2026
Latest: SEC 8-K filing
Kelly Services
Staffing & recruitment · kellyservices.com
KELYA
90NPS · 2026
20262026
Retention 100% · 2026
“Kelly Services increased hiring manager Net Promoter Score to 90+ using predictive modeling practices across its portfolio.”
— reported by kellyservices.com · 26 Oct 2026
Latest: kellyservices.com
Iron Mountain Incorporated
Facilities, security & waste · ironmountain.com
IRM
57NPS · 2026
Retention 93.4% · 2026Churn 2% · 2026
“Our commitment to customer satisfaction is reflected in our IMDC Net Promoter Score of 56.9, which places us in the "excellent" category according to Bain & Company's NPS…”
— reported by ironmountain.com · 20 Apr 2026
Latest: ironmountain.com
Gartner, Inc.
Consulting & professional services · gartner.com
IT
75NPS · 2025
NRR 97% · 2026Retention 85% · 2026
“Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of …”
— Eugene Hall, Chief Executive Officer, Gartner, Inc. · Earnings call, Q3 2025 · 4 Nov 2025
Latest: Earnings call, Q3 2025
FullPAC, Inc.
Political Action Committee · issuetrak.com
95NPS · 2026
20262026
“Under his leadership, Issuetrak achieved a world-class Net Promoter Score (NPS) in the high-90’s, a 99.8%+ customer satisfaction rating over a 24-month period, and comple…”
— FullPAC, Inc. · SEC S-1 IPO prospectus · filed 14 Jul 2026
Latest: SEC S-1 IPO prospectus
AIME (Asia Pacific Incentives & Meetings Event)
Marketing, research & advertising · aime.events
33NPS · 2026
20262026
“AIME 2026 achieved an exhibitor Net Promoter Score of 32.6, far surpassing the industry standard of 9.6.”
— reported by travelandtourworld.com · 23 Mar 2026
Latest: travelandtourworld.com
Embark
Consulting & professional services · embark.com
70NPS · 2026
20262026
“Embark reported an increase in family Net Promoter Score to 70 in 2026, up from 66 in 2025, amid softer demand and EBITDA decline.”
— reported by thesector.com.au · 31 Aug 2026
Latest: thesector.com.au
Verisk
Consulting & professional services · verisk.com
VRSK
52NPS · 2026
“For 2024 our NPS score was 52, a two-point improvement from the prior year”
— reported by s29.q4cdn.com · 12 Apr 2026
Latest: s29.q4cdn.com

White space

6 of 11 Fortune 500 companies in business services (55%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Aramark
Fortune 500 #222
Reports retention
ManpowerGroup
Fortune 500 #231
Fortune 500 #292
Booz Allen Hamilton Holding
Fortune 500 #349
ABM Industries
Fortune 500 #428
KBR
Fortune 500 #461

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 240 in the database →

2026-10-28
88
Goodjuju Marketing ranks first of 91 property management vendors with a Net Promoter Score of +87.5 based on 56 client responses. streetinsider.com ↗
2026-10-26
90
Kelly Services increased hiring manager Net Promoter Score to 90+ using predictive modeling practices across its portfolio. kellyservices.com ↗
2026-10-22
31
In Singapore, RM Net Promoter Score rose from +19 in 2022 to +31 in 2026, reflecting stronger client advocacy. prnewswire.com ↗
2026-10-22
100
40 Strategy's Phoenix Growth Workshop from last year earned a Net Promoter Score of 100. natlawreview.com ↗
2026-10-21
82
Career Partners International's Net Promoter Score of +82 places it among the highest-rated professional services firms globally. cpiworld.com ↗
2026-10-21
88
Summit Strategy earned a Net Promoter Score of 87.5, a rating considered world-class, named a 2026 Inc. Power Partner Award Winner. univest.in ↗
2026-10-20
82
SPM Communications maintains a client NPS of 82, 39% above the industry average. streetinsider.com ↗
2026-10-20
88
Crown CFO disclosed an 88 Net Promoter Score reflecting client satisfaction with its CFO advisory services. crowncfo.com ↗
2026-10-20
70
JPC By Samsic improves customer experience with Net Promoter Score of 70; 75% of respondents classified as promoters. europeancleaningjournal.com ↗
2026-10-16
—
Simploy's Net Promoter Score ranked top three in the nation for the professional employer organization industry. bizjournals.com ↗
2026-10-15
89
Janek reports Net Promoter Score of 88.9 and 100% project satisfaction among clients. prweb.com ↗
2026-10-15
40
Fingercheck earned G2 Fall 2026 badges backed by Net Promoter Score of 40. prnewswire.com ↗

More companies in Business services

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.