Business services
HR and payroll, staffing, consulting, outsourcing, contact centres and other B2B services. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.”
“Navan reported a record Net Promoter Score of 47 and net revenue retention of 107% as it achieves profitability.”
“AGNT reported a global agent Net Promoter Score of 69 in Q2 2026, down from 77.”
“Commentary on performance • Our CVC Net Promoter Score was up at 60.6, an increase of 2.8 points. • Pest Control remained our highest-rated category, at 61.2, an increase…”
“Named 2026 Snowflake Retail & Consumer Goods Product Partner of the Year for helping clients transform fragmented data into trusted, AI-ready intelligence, powering faste…”
“Kelly Services increased hiring manager Net Promoter Score to 90+ using predictive modeling practices across its portfolio.”
“Our commitment to customer satisfaction is reflected in our IMDC Net Promoter Score of 56.9, which places us in the "excellent" category according to Bain & Company's NPS…”
“Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of …”
“Under his leadership, Issuetrak achieved a world-class Net Promoter Score (NPS) in the high-90’s, a 99.8%+ customer satisfaction rating over a 24-month period, and comple…”
“AIME 2026 achieved an exhibitor Net Promoter Score of 32.6, far surpassing the industry standard of 9.6.”
“Embark reported an increase in family Net Promoter Score to 70 in 2026, up from 66 in 2025, amid softer demand and EBITDA decline.”
White space
6 of 11 Fortune 500 companies in business services (55%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.


Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Business services
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.