Verticals / Energy & utilities / Water utilities
Water utilities
1
Companies
with a public disclosure
1
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Companhia de Saneamento Básico do Estado de São Paulo
Water utilities · sabesp.com.br
47NPS · 2026
“In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 20…”
Latest: SEC 20-F annual report
Silent
Companies we know of in water utilities that have published nothing on NPS or retention.
Water Utility
Water Utility
Water Utility
Water Utility
Water Treatment
Water Utility
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.