Verticals / Health insurers & care providers / Clinics & physician groups
Clinics & physician groups
13
Companies
with a public disclosure
8
Gave a number
a disclosed NPS
88
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
US Physical Therapy Inc
Clinics & physician groups · usph.com
94NPS · 2026
20252026
“US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.”
Latest: ca.finance.yahoo.com
Privia Health Group, Inc.
Clinics & physician groups · priviahealthgroup.com
87NPS · 2026
“At year-end 2025, we had 5,380 implemented providers, caring for over 5,800,000 patients. We continue to demonstrate very high gross provider retention of 98% and patient…”
Latest: Earnings call, Q4 2025
Hopscotch Primary Care
Clinics & physician groups · hellohopscotch.com
89NPS · 2026
20262026
“Hopscotch Primary Care demonstrates Net Promoter Score of 89 and patient retention consistently above 90%.”
Latest: hcinnovationgroup.com
DocGo Inc.
Clinics & physician groups · docgo.com
92NPS · 2026
“Scores are measured from a range of -100 to +100 with scores over 30 commonly viewed as good and over 50 considered excellent. Our Mobile Health Services NPS score for th…”
Latest: SEC 10-K annual report
Petfolk
Clinics & physician groups · petfolk.com
90NPS · 2026
“Petfolk has maintained an outstanding Net Promoter Score of 90+, making it one of the most loved veterinary care providers.”
Latest: streetinsider.com
Imagine Pediatrics
Clinics & physician groups · imaginepediatrics.com
86NPS · 2026
“Imagine Pediatrics maintains Net Promoter Score above 86 from patients and caregivers as it expands to Tennessee and New Jersey.”
Latest: citybiz.co
Monash IVF Group
Clinics & physician groups · monashivf.com
73NPS · 2026
“Monash IVF Group reported Net Promoter Score of 72.7 in FY26 annual filing, while supporting over 3,000 patient episodes monthly.”
Latest: kalkine.com.au
MinuteClinic
Clinics & physician groups · minuteclinic.com
80NPS · 2026
“MinuteClinic earned its seventh consecutive Joint Commission accreditation with in-clinic Net Promoter Score exceeding 80.”
Latest: markets.ft.com
More companies
Number of entries in brackets.
Silent
Companies we know of in clinics & physician groups that have published nothing on NPS or retention.
Veterinary Care
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.