Verticals / Health insurers & care providers
Health insurers & care providers
Health insurers and plans, hospitals, clinics, dental and home-care providers. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
166
Companies
with a public NPS or retention disclosure
240
NPS disclosures
95 companies gave a number
80
Median disclosed NPS
last 3 years · 127 scores
29
Report retention
NRR, GRR, retention rate, churn or renewal
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
UnitedHealth
Health insurers & plans · unitedhealthgroup.com
76NPS · 2026
20252026
“UnitedHealthcare's child and family behavioral coaching program earned an NPS of 76, reflecting high member satisfaction.”
Latest: fidelity.com
Progyny
Health insurers & plans · progyny.com
81NPS · 2026
20252026
Retention 100% · 2025
“We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-…”
Latest: SEC 10-Q quarterly report
US Physical Therapy Inc
Clinics & physician groups · usph.com
94NPS · 2026
20252026
“US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.”
Latest: ca.finance.yahoo.com
BrightSpring Health Services
Home & senior care · brightspringhealth.com
100NPS · 2026
20262026
“BrightSpring Health Services reports Net Promoter Score of 100 from doctors and patients in third-party quarterly surveys.”
Latest: investing.com
Astrana Health, Inc.
Health insurers & plans · astranahealth.com
73NPS · 2026
20262026
GRR 97% · 2026
Latest: SEC 8-K filing
Humana
Health insurers & plans · humana.com
13NPS · 2026
“Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.”
Latest: markets.ft.com
CVS Group PLC
Home & senior care · cvs.com
81NPS · 2026
“CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings.”
Latest: seekingalpha.com
nib
Health insurers & plans · nib.com.au
2NPS · 2026
20252026
“Nib records worst customer satisfaction of NZ health providers; NPS fell from +27 to +2 as complaints spike.”
Latest: insurancebusinessmag.com
Waystar
Telehealth & digital health · waystar.com
70NPS · 2026
20262026
NRR 108% · 2026GRR 97% · 2026
“Waystar Holding Corp. reports Net Promoter Score of 70, reflecting strong customer loyalty and expansion.”
Latest: theglobeandmail.com
Universal Health
Hospitals & health systems · universalhealth.com
45NPS · 2026
“NPS is utilized by approximately two-thirds of Fortune 1000 companies to gauge customer loyalty. In 2025, the average aggregate score for our behavioral health care facil…”
Latest: SEC proxy statement
White space
3 of 16 Fortune 500 companies in health insurers & care providers (19%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
HH
HCA Healthcare
Fortune 500 #59
Molina Healthcare
Fortune 500 #96
Reports retention
Community Health Systems
Fortune 500 #327
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-28
100
Nemours Children's Health achieved a Net Promoter Score of 100 through its hospital-at-home operating model. techtarget.com ↗
2026-10-26
2
nib records worst customer satisfaction of NZ health providers; NPS fell from +27 to +2 as complaints spike. insurancebusinessmag.com ↗
2026-10-26
75
AnewHealth awarded Joint Commission accreditation; consistently achieved world-class NPS of +75 year-over-year. markets.businessinsider.com ↗
2026-10-23
73
Monash IVF Group reported Net Promoter Score of 72.7 in FY26 annual filing, while supporting over 3,000 patient episodes monthly. kalkine.com.au ↗
2026-10-23
—
Hear.com's Clinic-in-a-Box product achieved a Net Promoter Score more than double the industry average, demonstrating strong patient experience results. hearingreview.com ↗
2026-10-20
—
nib Health Insurance received a Consumer NZ Yeah, Nah Award for having the lowest net satisfaction score across all service industry providers. consumer.org.nz ↗
2026-10-16
—
hear.com's Clinic-in-a-Box achieved Net Promoter Score more than double the industry average, earning 2026 Global Recognition Award. streetinsider.com ↗
2026-10-14
85
Ameriflex and SALTA Direct Primary Care announced an industry-leading NPS of 85+ and 96% client retention rate. igd.com ↗
2026-10-14
80
MinuteClinic earned its seventh consecutive Joint Commission accreditation with in-clinic Net Promoter Score exceeding 80. markets.ft.com ↗
2026-10-09
—
Option Care Health Inc reported high patient satisfaction scores in the low 90s and Net Promoter Scores in the mid-70s. gurufocus.com ↗
2026-10-06
73
RAMSAY SANTE reports a Net Promoter Score of 73% at Group level in final annual results. streetinsider.com ↗
2026-10-06
80
General Medicine reports an average Net Promoter Score of 80, with 83% of customers saying the company helped them address a health need. investing.com ↗
More companies in Health insurers & care providers
Number of entries in brackets.
Cigna7Brookdale6Oscar Health5Clover Health4Hinge Health4Option Care Health4Terveystalo4Ambience Healthcare3Bond Vet3Brook.ai3Hopscotch Primary Care3LifeStance Health Group, Inc.3Medi Assist3Ochsner Health3TruBridge, Inc.3Accendra Health, Inc.2AdminaHealth2Agilon Health2Amwell2AristaMD2Bennie2Blue Shield of California2Bupa2Carta Healthcare2DaVita Community Care2Dimer Health2Hear.com2Hims & Hers2Imagine Pediatrics2Integral Diagnostics2MDVIP2OSF HealthCare2Petfolk2Piedmont Healthcare2Privia Health Group, Inc.2Quantum Health2Ramsay Santé2Teladoc2TigerConnect2WELL Health2myLaurel220/20 Onsite1ANDHealth1ASH1AUNA S.A.1AdventHealth1Akido Labs1Alivia Health1Amae Health1Ameriflex and SALTA Direct Primary Care1AnewHealth1Anovia Health1AnswersNow1Ascension1Ascension Wisconsin Cancer Center1Aviator1BCBS North Carolina1Brook1C3 Health1Centene Corporation1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.