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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Health insurers & care providers  /  Hospitals & health systems

Hospitals & health systems

60
Companies
with a public disclosure
31
Gave a number
a disclosed NPS
84
Median latest NPS
last 3 years
6
Silent
known companies, nothing published

Lighthouse companies

Universal Health
Hospitals & health systems · universalhealth.com
Fortune 500 #238UHS
45NPS · 2026
“NPS is utilized by approximately two-thirds of Fortune 1000 companies to gauge customer loyalty. In 2025, the average aggregate score for our behavioral health care facil…”
— Universal Health · SEC proxy statement · filed 9 Apr 2026
Latest: SEC proxy statement
Terveystalo
Hospitals & health systems · terveystalo.fi
3 NPS disclosures
88NPS · 2026
20262026
“Terveystalo Q2 2026: Net Promoter Score for appointments reached 88, up 1.3 points.”
— reported by investing.com · 18 Jul 2026
Latest: investing.com
Ochsner Health
Hospitals & health systems · ochsnerhealth.org
92NPS · 2026
20262026
“Ochsner Health reports patient net promoter scores for physicians increased from 89 to 92 in the past 18 months.”
— reported by ama-assn.org · 11 Jun 2026
Latest: ama-assn.org
Ramsay Santé
Hospitals & health systems · ramsaysante.fr
73NPS · 2026
20262026
“RAMSAY SANTE reports a Net Promoter Score of 73% at Group level in final annual results.”
— reported by streetinsider.com · 6 Oct 2026
Latest: streetinsider.com
Ambience Healthcare
Hospitals & health systems · ambiencehealthcare.com
63NPS · 2026
“Ambience Healthcare reported a net promoter score of 63, significantly exceeding the next-highest vendor at 7 across partner health systems.”
— reported by tipranks.com · 30 May 2026
Latest: tipranks.com
Piedmont Healthcare
Hospitals & health systems · piedmontgov.com
92NPS · 2026
“Piedmont HealthCare has achieved a strong Net Promoter Score of 92, reflecting its organizational performance and commitment to customer satisfaction.”
— reported by iredellfreenews.com · 17 Feb 2026
Latest: iredellfreenews.com
OSF HealthCare
Hospitals & health systems · osfhealthcare.org
92NPS · 2026
“OSF HealthCare Innovator of the Year winner achieved a Net Promoter Score of 92.31.”
— reported by newsroom.osfhealthcare.org · 14 May 2026
Latest: newsroom.osfhealthcare.org
Nemours Children's Health
Hospitals & health systems · nemours.org
100NPS · 2026
“Nemours Children's Health achieved a Net Promoter Score of 100 through its hospital-at-home operating model.”
— reported by techtarget.com · 28 Oct 2026
Latest: techtarget.com
AdminaHealth
Hospitals & health systems · adminahealth.com
70NPS · 2025
“AdminaHealth reports +70 NPS and 99% client retention rate for the last calendar year.”
— reported by finance.yahoo.com · 31 Oct 2025
Latest: finance.yahoo.com
Counsel Health
Hospitals & health systems · counselhealth.com
80NPS · 2026
“Counsel Health launched Counsel Studio with an 80 Net Promoter Score reflecting physician-supervised care quality.”
— reported by businesswire.com · 28 Jul 2026
Latest: businesswire.com
Diverge Health
Hospitals & health systems · divergehealth.com
90NPS · 2026
“The Diverge program earned a Net Promoter Score of 90 among participating practices, placing it among top-performing healthcare programs.”
— reported by markets.businessinsider.com · 16 Jul 2026
Latest: markets.businessinsider.com
Sollis Health
Hospitals & health systems · sollishealth.com
80NPS · 2026
“Sollis Health reported an NPS of 80, more than twice the national healthcare average, with fewer than 1% of encounters escalated to emergency.”
— reported by firstwordpharma.com · 1 Oct 2026
Latest: firstwordpharma.com

More companies

Number of entries in brackets.

Silent

Companies we know of in hospitals & health systems that have published nothing on NPS or retention.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.