Verticals / Health insurers & care providers / Hospitals & health systems
Hospitals & health systems
60
Companies
with a public disclosure
31
Gave a number
a disclosed NPS
84
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Universal Health
Hospitals & health systems · universalhealth.com
45NPS · 2026
“NPS is utilized by approximately two-thirds of Fortune 1000 companies to gauge customer loyalty. In 2025, the average aggregate score for our behavioral health care facil…”
Latest: SEC proxy statement
Terveystalo
Hospitals & health systems · terveystalo.fi
88NPS · 2026
20262026
“Terveystalo Q2 2026: Net Promoter Score for appointments reached 88, up 1.3 points.”
Latest: investing.com
Ochsner Health
Hospitals & health systems · ochsnerhealth.org
92NPS · 2026
20262026
“Ochsner Health reports patient net promoter scores for physicians increased from 89 to 92 in the past 18 months.”
Latest: ama-assn.org
Ramsay Santé
Hospitals & health systems · ramsaysante.fr
73NPS · 2026
20262026
“RAMSAY SANTE reports a Net Promoter Score of 73% at Group level in final annual results.”
Latest: streetinsider.com
Ambience Healthcare
Hospitals & health systems · ambiencehealthcare.com
63NPS · 2026
“Ambience Healthcare reported a net promoter score of 63, significantly exceeding the next-highest vendor at 7 across partner health systems.”
Latest: tipranks.com
Piedmont Healthcare
Hospitals & health systems · piedmontgov.com
92NPS · 2026
“Piedmont HealthCare has achieved a strong Net Promoter Score of 92, reflecting its organizational performance and commitment to customer satisfaction.”
Latest: iredellfreenews.com
OSF HealthCare
Hospitals & health systems · osfhealthcare.org
92NPS · 2026
“OSF HealthCare Innovator of the Year winner achieved a Net Promoter Score of 92.31.”
Latest: newsroom.osfhealthcare.org
Nemours Children's Health
Hospitals & health systems · nemours.org
100NPS · 2026
“Nemours Children's Health achieved a Net Promoter Score of 100 through its hospital-at-home operating model.”
Latest: techtarget.com
AdminaHealth
Hospitals & health systems · adminahealth.com
70NPS · 2025
“AdminaHealth reports +70 NPS and 99% client retention rate for the last calendar year.”
Latest: finance.yahoo.com
Counsel Health
Hospitals & health systems · counselhealth.com
80NPS · 2026
“Counsel Health launched Counsel Studio with an 80 Net Promoter Score reflecting physician-supervised care quality.”
Latest: businesswire.com
Diverge Health
Hospitals & health systems · divergehealth.com
90NPS · 2026
“The Diverge program earned a Net Promoter Score of 90 among participating practices, placing it among top-performing healthcare programs.”
Latest: markets.businessinsider.com
Sollis Health
Hospitals & health systems · sollishealth.com
80NPS · 2026
“Sollis Health reported an NPS of 80, more than twice the national healthcare average, with fewer than 1% of encounters escalated to emergency.”
Latest: firstwordpharma.com
More companies
Number of entries in brackets.
Accendra Health, Inc.2Carta Healthcare220/20 Onsite1ANDHealth1AdventHealth1Akido Labs1AnewHealth1Ascension1Aviator1C3 Health1Cleveland Clinic1Concentra1Cypress Health Partners1Emplify Health by Bellin1Evercare Hospital Dhaka1Evolent Health, Inc1Gallmetzer HealthCare SpA1Greater Good Health1Healthscope1INTEGRIS Health1KC Care / Great Place To Work1Kern Family1Khoo Teck Puat Hospital1LVH–Cedar Crest1Lumicera Health Services1MUSC1Mass General Brigham1Mater Dei1McLeod Health1Monogram Health1NADG1NueHealth1One To One Health1Optum Health1Parkview Health1Phox Health1Piedmont1Powers Health1Punto Health1Pure Infusion1RHC1Ramsay Health Care1Recuro Health1Sanford Health1Stewart Memorial1Sunway Medical Centre Penang1Una Health1World Class Health1
Silent
Companies we know of in hospitals & health systems that have published nothing on NPS or retention.
Fortune 500 #59
Healthcare Provider
Healthcare Provider
Medical Centers
Healthcare Provider
Healthcare Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.