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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Industrials, materials & construction  /  Machinery & equipment

Machinery & equipment

35
Companies
with a public disclosure
13
Gave a number
a disclosed NPS
75
Median latest NPS
last 3 years
88
Silent
known companies, nothing published

Lighthouse companies

Roper
Machinery & equipment · ropertech.com
Fortune 500 #460ROP
81NPS · 2026
GRR 95% · 2026
“Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.”
— reported by ropertech.com · 10 Apr 2026
Latest: ropertech.com
AGCO Corp.
Machinery & equipment · agcocorp.com
Fortune 500 #392AGCO
69NPS · 2026
“With respect to the first of our non-financial measures, Customer Satisfaction, we set our goal for 2025 based on our Net Promoter Score. We achieved a metric of 69% for …”
— AGCO Corp. · SEC proxy statement · filed 12 Mar 2026
Latest: SEC proxy statement
Yaskawa Motoman
Machinery & equipment · yaskawa.com
3 NPS disclosures
75NPS · 2026
20262026
“Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments.”
— reported by packworld.com · 20 Aug 2026
Latest: packworld.com
Forest River
Machinery & equipment · forestriverinc.com
93NPS · 2026
20252026
“Forest River's current 12-month Net Promoter Score is 93, reflecting improved owner experience following call center expansion.”
— reported by rv-pro.com · 1 Jun 2026
Latest: rv-pro.com
Domino
Machinery & equipment · domino.com
85NPS · 2026
20262026
“Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6.”
— reported by recyclingtoday.com · 9 Sep 2026
Latest: recyclingtoday.com
Scanfil
Machinery & equipment · scanfil.com
50NPS · 2026
“Scanfil reported 28% revenue growth with customer satisfaction reaching new heights as Net Promoter Score increased to 50 from 45 in Q2 2025.”
— reported by investing.com · 16 Jul 2026
Latest: investing.com
Kepler Weber
Machinery & equipment · keplerwebr.com
81NPS · 2026
“Kepler Weber's Net Promoter Score for project implementation rose from 61% in Q1 FY25 to 81% in Q1 FY26.”
— reported by investing.com · 12 May 2026
Latest: investing.com
Toyota Material Handling Europe
Machinery & equipment · toyota-forklifts.eu
65NPS · 2026
“Toyota Material Handling Norway has now been working with the Net Promoter Score (NPS) for three years and has managed to improve their score from 47 to 65.”
— reported by blog.toyota-forklifts.eu · 12 Apr 2026
Latest: blog.toyota-forklifts.eu
Tata Sons
Machinery & equipment · tatasonsfinance.com
42NPS · 2026
“Under N. Chandrasekaran, Tata Sons net promoter score improved from -35 in FY23 to +42 in June 2026.”
— reported by tradingview.com · 12 Aug 2026
Latest: tradingview.com
HMSolutec
Machinery & equipment · lg.com
94NPS · 2026
“HMSolutec, LG Electronics' specialized HVAC division, reported a Net Promoter Score of 94.5% in the first half of the year.”
— reported by asiae.co.kr · 22 Jul 2026
Latest: asiae.co.kr
Savaria UK
Machinery & equipment · savaria.com
74NPS · 2026
“Savaria UK improved Net Promoter Score from 66.7 to 74.2 at UK Customer Experience Awards 2026, exceeding its target of 70.”
— reported by thiis.co.uk · 20 Oct 2026
Latest: thiis.co.uk
Aallon Group
Machinery & equipment
66NPS · 2026
“Aallon Group reported a Net Promoter Score of 66 and 93% satisfaction in its annual survey.”
— reported by quartr.com · 17 Aug 2026
Latest: quartr.com

More companies

Number of entries in brackets.

Silent

Companies we know of in machinery & equipment that have published nothing on NPS or retention.

Fortune 500 #127
Fortune 500 #147
Fortune 500 #248
Fortune 500 #262
Fortune 500 #299
Fortune 500 #386
Fortune 500 #457
Fortune 500 #459
Fortune 500 #466
HVAC Equipment Manufacturing
Semiconductor Equipment
Instrumentation Manufacturer
Industrial Machinery
Security Products Manufacturer
Superconductor Equipment
Industrial Manufacturing
Construction Equipment
Industrial Instrumentation
Industrial Services
Semiconductor Manufacturing
Materials Handling Equipment
Diversified Manufacturing
Construction Equipment
Industrial Equipment
Specialized Equipment
Industrial Hardware
Electronics Manufacturing
Semiconductor Equipment
Engine Components
Emergency Warning Systems
Safety Equipment
Pump Manufacturer
Process Equipment Manufacturing
Power Generation Equipment
Industrial Components
Fluid Handling Equipment
Industrial Manufacturing
Industrial Machinery
Pool & Spa Equipment
Materials Handling
Scientific Equipment
Injection Molding Equipment
Laser Manufacturer
Diversified Industrials
Industrial Machinery
Trailer Manufacturing
Machinery & Equipment
Industrial Products
Industrial Manufacturing
Laser Machinery
Food Processing Equipment
Precision Instruments
Plastic Products

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.