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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Industrials, materials & construction

Industrials, materials & construction

Machinery, aerospace, chemicals, building materials, engineering and construction. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

78
Companies
with a public NPS or retention disclosure
89
NPS disclosures
27 companies gave a number
73
Median disclosed NPS
last 3 years · 34 scores
26
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Roper
Machinery & equipment · ropertech.com
Fortune 500 #460ROP
81NPS · 2026
GRR 95% · 2026
“Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.”
— reported by ropertech.com · 10 Apr 2026
Latest: ropertech.com
AGCO Corp.
Machinery & equipment · agcocorp.com
Fortune 500 #392AGCO
69NPS · 2026
“With respect to the first of our non-financial measures, Customer Satisfaction, we set our goal for 2025 based on our Net Promoter Score. We achieved a metric of 69% for …”
— AGCO Corp. · SEC proxy statement · filed 12 Mar 2026
Latest: SEC proxy statement
Resideo Technologies
Electrical & industrial technology · resideo.com
Fortune 500 #471REZI
54NPS · 2026
Latest: SEC 8-K filing
CAE Inc
Aerospace & defence · cae.com
CAE
20NPS · 2026
Retention 99% · 2026
“Increase customer value and loyalty through product excellence, high service reliability, and improved customer advocacy, including achieving a Net Promoter Score above 2…”
— CAE Inc · SEC 6-K report · filed 22 Jun 2026
Latest: SEC 6-K report
Nova
Chemicals · novachemicals.com
NVMI
72NPS · 2026
20262026
“Nova received the highest net promoter score of 72.1%, securing the No. 1 ranking in quality and overall performance.”
— reported by canplastics.com · 4 Feb 2026
Latest: canplastics.com
Yaskawa Motoman
Machinery & equipment · yaskawa.com
3 NPS disclosures
75NPS · 2026
20262026
“Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments.”
— reported by packworld.com · 20 Aug 2026
Latest: packworld.com
Sylvamo
Packaging · sylvamo.com
SLVM
90NPS · 2026
“Sylvamo improved net promoter score by 20 points, exceeding 90% in Q2 with 90% perfect-order performance.”
— reported by marketbeat.com · 9 Aug 2026
Latest: marketbeat.com
Croda International PLC
Chemicals · croda.com
43NPS · 2026
20262026
“Group customer Net Promoter Score is +43, with latest survey recently launched.”
— reported by londonstockexchange.com · 28 Jul 2026
Latest: londonstockexchange.com
CEMEX
Building materials · cemex.com
CX
75NPS · 2026
Latest: SEC 6-K report
Johnson Controls Arabia
Electrical & industrial technology · johnsoncontrols.com
JCI
86NPS · 2026
“Johnson Controls Arabia achieved NPS of +86 as first Saudi company to establish regional manufacturing footprint across five countries.”
— reported by tradingview.com · 7 Jul 2026
Latest: tradingview.com
Greif
Packaging · greif.com
GEF
72NPS · 2025
“Credit Agreement EBITDA includes total company consolidated results, which includes continuing operations and discontinued operations, as approved by our creditors under …”
— Greif · SEC 8-K filing · filed 10 Nov 2025
Latest: SEC 8-K filing
Forest River
Machinery & equipment · forestriverinc.com
93NPS · 2026
20252026
“Forest River's current 12-month Net Promoter Score is 93, reflecting improved owner experience following call center expansion.”
— reported by rv-pro.com · 1 Jun 2026
Latest: rv-pro.com

White space

59 of 76 Fortune 500 companies in industrials, materials & construction (78%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Boeing
Fortune 500 #46
RTX
Fortune 500 #48
Lockheed Martin
Fortune 500 #60
Caterpillar
Fortune 500 #63
General Dynamics
Fortune 500 #87
Northrop Grumman
Fortune 500 #103
Dow
Fortune 500 #111
GE Vernova
Fortune 500 #115
Cummins
Fortune 500 #127
Nucor
Fortune 500 #131
Quanta Services
Fortune 500 #146
Paccar
Fortune 500 #147
Freeport-McMoRan
Fortune 500 #166
3M
Fortune 500 #172
Reports retention
WESCO International
Fortune 500 #184
Fortune 500 #189
Fortune 500 #199
Carrier Global
Fortune 500 #201
Fortune 500 #220
Steel Dynamics
Fortune 500 #228
Emerson Electric
Fortune 500 #229
Corteva
Fortune 500 #237
Reports retention
EMCOR Group
Fortune 500 #248
Ecolab
Fortune 500 #261
Illinois Tool Works
Fortune 500 #262
PPG Industries
Fortune 500 #265
Fluor
Fortune 500 #272
Stanley Black & Decker
Fortune 500 #278
Textron
Fortune 500 #283
Otis Worldwide
Fortune 500 #291
Reports retention
MasTec
Fortune 500 #298
Fortune 500 #299
Alcoa
Fortune 500 #321
Huntington Ingalls Industries
Fortune 500 #329
Crown Holdings
Fortune 500 #333
Air Products & Chemicals
Fortune 500 #345
Jacobs Solutions
Fortune 500 #346
Fortune 500 #362
Fortune 500 #364
Westinghouse Air Brake
Fortune 500 #365
International Flavors & Fragrances
Fortune 500 #375
Oshkosh
Fortune 500 #386
Vertiv Holdings
Fortune 500 #389
Celanese
Fortune 500 #405
Comfort Systems USA
Fortune 500 #414
Packaging Corp. of America
Fortune 500 #419
Avery Dennison
Fortune 500 #422
TransDigm Group
Fortune 500 #423
Eastman Chemical
Fortune 500 #427
Graphic Packaging Holding
Fortune 500 #433
Rockwell Automation
Fortune 500 #440
DuPont
Fortune 500 #454
Dover
Fortune 500 #457
Vulcan Materials
Fortune 500 #458
Fortune 500 #459
Sonoco Products
Fortune 500 #462
Commercial Metals
Fortune 500 #464
Ingersoll Rand
Fortune 500 #466
Primoris Services
Fortune 500 #468

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 89 in the database →

2026-10-20
74
Savaria UK improved Net Promoter Score from 66.7 to 74.2 at UK Customer Experience Awards 2026, exceeding its target of 70. thiis.co.uk ↗
2026-10-17
95
McCarthy Building Companies reported a Net Promoter Score of 95, with Advanced Leadership Program results showing an NPS of 100. bizjournals.com ↗
2026-10-07
—
AGCO dealers performing the most on-farm service work reported net promoter scores 4.5 points higher and market share 1.5 points higher. marketbeat.com ↗
2026-09-29
—
NKT's Grid Solutions & Accessories division achieved strong net promoter score alongside EUR 461m revenue and expanded lifecycle offerings in 2025. quartr.com ↗
2026-09-10
96
Jet Plant Hire reported exceptional customer satisfaction with a Net Promoter Score of 96, well above typical construction industry scores. agg-net.com ↗
2026-09-09
—
AGCO dealers implementing a specific programme achieve 4.5 points higher Net Promoter Score and 1.5 points more market share. seekingalpha.com ↗
2026-09-09
85
Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6. recyclingtoday.com ↗
2026-09-08
85
Domino increased Global NPS from 82 to 85 and maintained CES of 4.6/5. whattheythink.com ↗
2026-08-20
75
Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments. packworld.com ↗
2026-08-19
—
Yaskawa Motoman achieved record customer satisfaction score through company-wide focus on ease of doing business. roboticstomorrow.com ↗
2026-08-17
66
Aallon Group reported a Net Promoter Score of 66 and 93% satisfaction in its annual survey. quartr.com ↗
2026-08-13
—
Southwire's net promoter score placed the company in the top 5% of companies surveyed by their vendor. streetinsider.com ↗

More companies in Industrials, materials & construction

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.