Industrials, materials & construction
Machinery, aerospace, chemicals, building materials, engineering and construction. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.”

“With respect to the first of our non-financial measures, Customer Satisfaction, we set our goal for 2025 based on our Net Promoter Score. We achieved a metric of 69% for …”

“Increase customer value and loyalty through product excellence, high service reliability, and improved customer advocacy, including achieving a Net Promoter Score above 2…”
“Nova received the highest net promoter score of 72.1%, securing the No. 1 ranking in quality and overall performance.”
“Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments.”
“Sylvamo improved net promoter score by 20 points, exceeding 90% in Q2 with 90% perfect-order performance.”
“Group customer Net Promoter Score is +43, with latest survey recently launched.”
“Johnson Controls Arabia achieved NPS of +86 as first Saudi company to establish regional manufacturing footprint across five countries.”
“Credit Agreement EBITDA includes total company consolidated results, which includes continuing operations and discontinued operations, as approved by our creditors under …”
“Forest River's current 12-month Net Promoter Score is 93, reflecting improved owner experience following call center expansion.”
White space
59 of 76 Fortune 500 companies in industrials, materials & construction (78%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.






Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Industrials, materials & construction
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.