Verticals / Real estate & homebuilding / Commercial real estate & brokerage
Commercial real estate & brokerage
23
Companies
with a public disclosure
9
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
9
Silent
known companies, nothing published
Lighthouse companies
Opendoor
Commercial real estate & brokerage · opendoor.com
80NPS · 2026
20262026
“Opendoor Technologies maintained an average seller NPS near 80 in 2025 while selling over 11,700 homes.”
Latest: stocktitan.net
Great Portland Estates
Commercial real estate & brokerage · greatportlandeestates.com
30NPS · 2026
20262026
“Great Portland Estates reports Net Promoter Scores of +29.7 across its portfolio, exceeding industry averages.”
Latest: ad-hoc-news.de
SERHANT.
Commercial real estate & brokerage · serhant.com
86NPS · 2026
“SERHANT.'s S.MPLE 2.0 AI has maintained an 86 net promoter score since launching in 2024 with over 54,000 completed requests.”
Latest: inman.com
RAKEZ (Compass)
Commercial real estate & brokerage · rakez.com
70NPS · 2026
“RAKEZ achieved Net Promoter Score of +70 and addressed 93% of customer suggestions at Customer Centricity World Series Awards 2026.”
Latest: wam.ae
Majid Al Futtaim
Commercial real estate & brokerage · majidalfuttaim.com
58NPS · 2026
“Majid Al Futtaim's Net Promoter Score rose four points to 58.3 following sustained investment in service and customer experience.”
Latest: constructionweekonline.com
Knight Frank
Commercial real estate & brokerage · knightfrank.com
65NPS · 2026
“Knight Frank's Net Promoter Score rose from -3 to 65, with first-time resolution rates and customer satisfaction increasing significantly during tenure.”
Latest: lettingagenttoday.co.uk
ALDAR
Commercial real estate & brokerage · aldar.com
86NPS · 2026
“ALDAR announced that Lubna Khlifat has been elevated to Vice President of Customer Communication & Engagement (CX), with the company reporting an NPS of 86%.”
Latest: hrtoday.in
YA
Yas Acres
Commercial real estate & brokerage
49NPS · 2026
“Yas Acres achieved a Net Promoter Score of +49 for the living experience, reflecting strong resident satisfaction.”
Latest: bignewsnetwork.com
A
Apartmentmentary
Commercial real estate & brokerage
90NPS · 2025
“Apartmentmentary's Net Promoter Score surpassed 90 points last year, reflecting strong customer recommendation likelihood following its transparent construction approach.”
Latest: chosun.com
More companies
Number of entries in brackets.
Silent
Companies we know of in commercial real estate & brokerage that have published nothing on NPS or retention.
Real Estate Brokerage
Real Estate & Forestry
Agricultural Real Estate
Logistics Real Estate
Commercial Real Estate Services
Real Estate & Forestry
Real Estate & Agriculture
Online Real Estate Platform
Real Estate Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.