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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding

Real estate & homebuilding

REITs, landlords, property managers, estate agents and homebuilders. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

114
Companies
with a public NPS or retention disclosure
77
NPS disclosures
35 companies gave a number
69
Median disclosed NPS
last 3 years · 58 scores
71
Report retention
NRR, GRR, retention rate, churn or renewal

Sub-verticals

Companies with a disclosure, by sub-vertical.

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

CoStar Group, Inc.
Proptech & co-working · costargroup.com
CSGP7 NPS disclosures
41NPS · 2026
20252026
Retention 93% · 2026
“The objective is more demos and expanding our field sales team is how we get in front of more agents. Brand health remains strong, unaided awareness rose to 37% in June. …”
— Andrew Florance, Chief Executive Officer and Founder, CoStar Group, Inc. · Earnings call, Q3 2026 · 27 Oct 2026
Latest: Earnings call, Q3 2026
PulteGroup
Homebuilders · pultegroup.com
Fortune 500 #239PHM
65NPS · 2026
20262026
“PulteGroup's Net Promoter Score climbed to 65 one year after delivery, on par with high-service consumer brands.”
— reported by tipranks.com · 23 May 2026
Latest: tipranks.com
Prologis
REITs · prologis.com
Fortune 500 #425PLD
56NPS · 2026
20262026
“Our global net promoter score (NPS) increased by 4 points to 56 in a year when benchmarks from other companies declined”
— reported by prologis.com · 9 Apr 2026
Latest: prologis.com
Opendoor
Commercial real estate & brokerage · opendoor.com
OPEN4 NPS disclosures
80NPS · 2026
20262026
“Opendoor Technologies maintained an average seller NPS near 80 in 2025 while selling over 11,700 homes.”
— reported by stocktitan.net · 27 Jul 2026
Latest: stocktitan.net
Lennar
Homebuilders · lennar.com
Fortune 500 #125LEN
79NPS · 2025
“We saw tangible results with fewer work orders and a 45% year-over-year reduction in warranty spend. This was accomplished while maintaining consistent high-quality home …”
— Jonathan Jaffe, Co-CEO and President, Lennar · Earnings call, Q4 2025 · 17 Dec 2025
Latest: Earnings call, Q4 2025
Colliers
Residential rental & property management · colliers.com
CIGI3 NPS disclosures
43NPS · 2026
20252026
“Colliers Finland reported an NPS of +43 with overall client satisfaction rating of 8.3, maintaining last year's level.”
— reported by colliers.com · 18 Jun 2026
Latest: colliers.com
Walker & Dunlop, Inc.
Residential rental & property management · walkeranddunlop.com
WD
72NPS · 2026
20252026
“And our bankers and brokers exceed their clients' expectations consistently, which in the services business is the best branding and marketing possible. W&D's net promote…”
— Willy Walker, Chairman and Chief Executive Officer, Walker & Dunlop, Inc. · Earnings call, Q3 2025 · 6 Nov 2025
Latest: SEC 8-K filing
WFG National Title
REITs · wfgnatl.com
3 NPS disclosures
95NPS · 2026
20262026
“WFG National Title's Direct Title Operations achieved a Net Promoter Score of 95 in Q2 2026, with a 4.9-star customer rating.”
— reported by desmoinesregister.com · 28 Jul 2026
Latest: desmoinesregister.com
Porch Group
Proptech & co-working · porchgroup.com
PRCH
51NPS · 2026
“Importantly, customer satisfaction for our software products remains strong and improving. The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for ou…”
— Matthew Neagle, Chief Operating Officer, Porch Group · Earnings call, Q2 2026 · 29 Jul 2026
Latest: Earnings call, Q2 2026
AvalonBay Communities
REITs · avalonbay.com
34NPS · 2026
20262026
“The target range was set at 29-33 for each period with a threshold goal of 25 corresponding to a 50% payout, and a maximum goal of 37 corresponding to a 200% payout. The …”
— AvalonBay Communities · SEC proxy statement · filed 6 Apr 2026
Latest: SEC proxy statement
Great Portland Estates
Commercial real estate & brokerage · greatportlandeestates.com
30NPS · 2026
20262026
“Great Portland Estates reports Net Promoter Scores of +29.7 across its portfolio, exceeding industry averages.”
— reported by ad-hoc-news.de · 14 May 2026
Latest: ad-hoc-news.de
Study Inn Leeds
Residential rental & property management · studyinn.com
39NPS · 2026
20262026
“Study Inn Group achieved an overall Net Promoter Score of +39, outperforming the private halls benchmark of +26, and retained its Gold certification.”
— reported by bdcmagazine.com · 8 Jun 2026
Latest: bdcmagazine.com

White space

6 of 12 Fortune 500 companies in real estate & homebuilding (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Fortune 500 #124
Toll Brothers
Fortune 500 #374
Welltower
Fortune 500 #376
American Tower
Fortune 500 #383
Reports retention
NVR
Fortune 500 #384
Taylor Morrison Home
Fortune 500 #456

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 77 in the database →

2026-10-27
41
The objective is more demos and expanding our field sales team is how we get in front of more agents. Brand health remains strong, unaided awareness rose to 37% in June. Net Promoter Score held at 41, and more than half of September traffic came from direct and organic channels, reducing our reliance on paid traffic. Earnings call, Q3 2026 ↗
2026-10-23
89
Hufvudstaden maintains its highest CSI score of 89 and retains top position in the Property Barometer survey for the ninth consecutive year. news.cision.com ↗
2026-10-15
70
RAKEZ achieved Net Promoter Score of +70 and addressed 93% of customer suggestions at Customer Centricity World Series Awards 2026. wam.ae ↗
2026-10-14
78
Berkeley reported a +78 independently verified NPS with 98% of customers willing to recommend the company. building.co.uk ↗
2026-10-10
57
Kojamo Oyj achieved an all-time high Net Promoter Score of 57 in Q1 2025, reflecting improved customer satisfaction. gurufocus.com ↗
2026-10-06
—
PulteGroup's Net Promoter Score remains among the highest in company history in 2026, with a Build Quality Index of 97. newsroom.pultegroup.com ↗
2026-10-02
3
AktivBo's international residential benchmarking report shows Sweden with NPS of +3, the only region where more tenants would recommend their landlord than warn others off. news.cision.com ↗
2026-09-24
86
SERHANT.'s S.MPLE 2.0 AI has maintained an 86 net promoter score since launching in 2024 with over 54,000 completed requests. inman.com ↗
2026-09-15
89
Gleeson Homes reports Net Promoter Score of 88.9% and customer satisfaction rating of 100%. investegate.co.uk ↗
2026-09-09
58
Majid Al Futtaim's Net Promoter Score rose four points to 58.3 following sustained investment in service and customer experience. constructionweekonline.com ↗
2026-08-31
70
NewMark Merrill Companies' AI Pioneer Program achieved an NPS of +70 and 4.2/5 satisfaction rating among participants. morningstar.com ↗
2026-08-31
—
Real estate professional Brian R. Jessen received a net promoter score indicating 98.7% client satisfaction. chicagoagentmagazine.com ↗

More companies in Real estate & homebuilding

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.