Real estate & homebuilding
REITs, landlords, property managers, estate agents and homebuilders. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Sub-verticals
Companies with a disclosure, by sub-vertical.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“The objective is more demos and expanding our field sales team is how we get in front of more agents. Brand health remains strong, unaided awareness rose to 37% in June. …”
“PulteGroup's Net Promoter Score climbed to 65 one year after delivery, on par with high-service consumer brands.”

“Our global net promoter score (NPS) increased by 4 points to 56 in a year when benchmarks from other companies declined”
“Opendoor Technologies maintained an average seller NPS near 80 in 2025 while selling over 11,700 homes.”
“We saw tangible results with fewer work orders and a 45% year-over-year reduction in warranty spend. This was accomplished while maintaining consistent high-quality home …”
“Colliers Finland reported an NPS of +43 with overall client satisfaction rating of 8.3, maintaining last year's level.”
“And our bankers and brokers exceed their clients' expectations consistently, which in the services business is the best branding and marketing possible. W&D's net promote…”
“WFG National Title's Direct Title Operations achieved a Net Promoter Score of 95 in Q2 2026, with a 4.9-star customer rating.”

“Importantly, customer satisfaction for our software products remains strong and improving. The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for ou…”
“The target range was set at 29-33 for each period with a threshold goal of 25 corresponding to a 50% payout, and a maximum goal of 37 corresponding to a 200% payout. The …”
“Great Portland Estates reports Net Promoter Scores of +29.7 across its portfolio, exceeding industry averages.”
“Study Inn Group achieved an overall Net Promoter Score of +39, outperforming the private halls benchmark of +26, and retained its Gold certification.”
White space
6 of 12 Fortune 500 companies in real estate & homebuilding (50%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Real estate & homebuilding
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.