Verticals / Business services / Contact centres & CX services
Contact centres & CX services
9
Companies
with a public disclosure
2
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
3
Silent
known companies, nothing published
Lighthouse companies
Alorica
Contact centres & CX services · alorica.com
75NPS · 2026
20262026
“Alorica reported a global employee Net Promoter Score (eNPS) of 75.”
Latest: macaubusiness.com
More companies
Number of entries in brackets.
Silent
Companies we know of in contact centres & cx services that have published nothing on NPS or retention.
BPO & Contact Centre
Telecom Software
Customer Experience Services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.